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Hi All,
I've been tasked to come up with 20/30 questions for a Help-desk Support Analyst test. The test has to be fairly generic, so I'm looking for some assistance if possible?
I've covered off basics like No Power/No Post/No Boot - Nic issues, Wireless issues. Any suggestions?
So you are looking for questions to ask a help desk to test their effectiveness? Might be a good idea to post what you have already.
You could come up with one that addresses overheating, high memory usage, no sound, basically address any common hardware not working.
Gap between monitors (as in mouse disappears) what's wrong. What's a net mask and what does it do/subnets. Is sata hot swap? Run through the stages of what a pc does from the moment you press the power button till the os is loaded. Questions on hardware (newest chip versions/video cards ). How do you check a computer is/can connect to another?
have you switched it off and back on yet, try that then call us back !
oops misread OP but hey probably still applys haha
Do I look like fucking pc world?
oh you tried those cunts already my mistake.
ask my daughter she knows the answer to everything!
COMPUTER SAYS NO.....lol
what about, If error virtual memory is low how, how can you increase it?
how to do system restore
is it plugged in....
(the cause of one of the best threads ever btw)
have a couple computers in the house, networked, with file sharing. replace one, but can't remember the password to add it to the network. step by step how to access or change that password from the remaining computer.
And what version of Windows are you running?
Don't forget checking the monitor brightness for desktop video issues! ;)
Heh..Heh!! If that's Generic then I'd probably never get a job. Wouldn't have a clue about the latest hardware as I don't have the time to keep up with the ever evolving technology. Most of what I do here is basic stuff. Then again, maybe I make it look basic.Quote:
Originally Posted by blacksheep
Dec
For me it's watching people navigate a computer. If it's all via mouse clicks I would say they were not a proper techy, the more keyboard shortcuts/cmd/cpl,mmc run commands the better.
That and if they own a Mac :)
if the pc isn't working ask if the lights in the room are on, yup I had that one once pc not working in the middle of a power cut
funny thread this but whats already been said should help at the least + 10 months old post lol
but memory is most issue and overheating...use google?
As you say, if you put someone in front of a linux shell and ask them to do something just the commands they use and flags can tell a lot more in 10 mins than 2hrs of interviews.