SOFT REBOOT Turn power off then turn it on
SOFT RESET Press green button on box for 6 seconds - box will reset and restart – can take 5 minutes.
HARD RESET, MASTER RESET or DR (Disaster Recovery) Doing this will delete any recorded programmes
1. Remove the power cable from the rear
2. Press and hold the down arrow and the ok button on the front of the box.
3. Power up the box with the above buttons pressed in.
4. After 10 seconds release the down and OK buttons.
The VBox will do a complete software download, which may take 30 minutes.
The box will switch itself on and off a few times and at times it will appear nothing is happening (watch the hub, you will see the data lights flashing off and on), be patient, it is doing something.
You will see a message saying there is a problem and to call a 0845 number, whilst it displays this it also has a NR01 error code displayed, a greyed bar also moves across the bottom of the screen at least twice.
You will also get displayed a couple of cogs in the centre of the screen.
This is all perfectly normal, just wait. It will do what it has to do.
After all this it will ask you to scan for channels.
HOMEHUB AND VBOX RESET
1. Disconnect BT Vision box from the mains.
2. Disconnect Hub from mains. Wait 10-15 minutes.
3. Plug Hub back in. Wait for lights on hub to stop flashing.
4. Plug in the VBox. It will go through several screens with blackouts in between, just leave it to it and wait.(Possibly 30 minutes)
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