virgin media mobile network - any good?

[steiff1]

Guys

Are they any good for coverage and customer service with their mobiles?

I currently have virgin tv and broadband, and as a customer I can get a desire phone with 300 mins, unlimited text and 1gb of data for £20.43pcm.

and I know from experience that the custmer service can be shocking for tv and internet though.

just wondered whether they use any other network ( like orange and t mobile piggyback) to increase their strength?

[DJ OD]

Think they use t-mobile. I had a virgin contract a while back. Was okay for coverage.

Think u will find in this day and age, especially in the bigger towns and cities you will always get a decent signal. CS tho, forget it, they will all be shite I would say!


DJ OD

[Mr_Maghoo]

Firstly Virgin use the T-Mobile transmitters.

The coverage where I am is very good and never get anything less than 3 out of 4 bars on my Desire.

The customer services are however scetchy to say the least. I personally have had some good results from them, but they do use Indian call centres and sometimes I have had to ask for another representative as I couldnt understand them. I also have this problem with Three, so it isnt just Virgin.

On the occasions I have had to call them I have had a good outcome and always had my problems resolved quite quickly too.

I personally believe that they are not too bad now, far better than the early days when they started out.

And they also do some decent deals for existing customers.

[Waka]

As above, Virgin use t-mobile. Where I live and work they have the shitest network coverage/signal strength, obviously YMMV.
However, as Orange and t-mobile are merging I assume the signal on a Virgin phone will get a lot better.

As for CS, for the short time I had a Virgin phone i found them to be no better or worse than the others.

[Kushty]

Fuck Virgin Media.