Given this laptop yesterday from a customer (Acer Aspire 5000).
He setup the passwords in the BIOS about a year ago and has forgotten what they are! Since then, the HDD has failed.
I managed to clear the Supervisor and User passwords using unlock6.exe, but have struggled trying to unlock the HDD Password.
I've read up that the only way to remove this password is by calling Acer with the HDD Master ID and proof of purchase and they can generate a unlock password and costs £55 for the privilege.
Anyone has experience with this issue and whats the deal when trying to solve it?
Social Networking Bookmarks