Just cancelled my Virgin package

[Ginnerfreak]

I have just cancelled Virgin as they give me feck all for being a long term customer. I am paying 55 quid a month for 10meg broadband medium TV, no HD no PVR and medium home phone package of free evening and weekends.. Think I am being conned!

couple of questions for my fellow DFer's,

1. Do Virgin have a call back customer retention team like SKY who will call you two weeks after cancellation and offer the earth to keep you as a customer.. My research so far says NO!

2. What the best sky offer youve seen. Is it a good idea just to phone them and see what theyll offer me?

Thanks


Freak

[chesser]

Ginner Virgin don't call back, ring them back and play merry hell with a supervisor, there are plenty of Sky offers around one on here for half price TV, what you need to check is what broadband speeds you can get where you live and is that enough if it is then the total package with Sky is probably good enough, you'll get a free HD box with Sky at the mo, although having said that I love Tivo and the ADSL broadband package where I live is pants so only real option for me is Virgin, both have there own benefits it's whatever fits mate.

[TAR]

I have virgin, got broadband, and sky for tv. For the full package on sky, I pay £37 a month. Virgin r shite, only good for broadband.

[liveseytowers]

I've just moved house half way through a 12 month contract and Virgin made me sign a new 12 month contract. The new contract says I can cancel within 7 days so I'm thinking about calling to cancel as i hate the HD box, its so noisy plus I get Freeview at my new house so i've no need for the TV. Ideally i'd like to drop the TV package and just get the 50MB broadband instead. I recon its worth a call anyway.

[chesser]

"Virgin r shite, only good for broadband."

Bit of a sweeping statement mate, I know we all have good and bad experiences with many vendors in life but to say they are shite without substance or evidence to back it up is a bit off, personally I have never had an issue with Virgin and can't rate them highly enough, the services I get are better than Sky for me....like I said earlier depends on what you need and whether it fits for you.

[ant3b]

I've just moved house half way through a 12 month contract and Virgin made me sign a new 12 month contract. The new contract says I can cancel within 7 days so I'm thinking about calling to cancel as i hate the HD box, its so noisy plus I get Freeview at my new house so i've no need for the TV. Ideally i'd like to drop the TV package and just get the 50MB broadband instead. I recon its worth a call anyway.

Which Hd box do you have the MASSIVE one?

[Zoots]

I have just cancelled Virgin as they give me feck all for being a long term customer. I am paying 55 quid a month for 10meg broadband medium TV, no HD no PVR and medium home phone package of free evening and weekends.. Think I am being conned!

Sounds a lot that..? I was paying £65 for two boxes (a V+ and a VHD) with XL TV, 30mb BB and telephone with talk international.
Downgraded this week though as we don't watch all the extra channels and we're broke, frankly.
Now paying £37.25 (should have been £40.50 but got a discount) for one V+ box with M+ TV, 10mb BB and same phone package.

I'd ring them back and try and speak to someone. Whenever I need to change things I'm just dead nice and explain money's tight etc and they usually try their best.
Worth mentioning you can get better value for money by taking out more services, as they have a combo-discount thing going on (i.e. V+, BB and XL TV like I had).

[crashtestmac]

I managed to get on their family and friends discount through a mate...

£43 for
XL TV
50MB BB
XL Phone
TiVo
V+ HD box in another room....

Well happy...

You have been done mate...!

[ant3b]

I managed to get on their family and friends discount through a mate...

£43 for
XL TV
50MB BB
XL Phone
TiVo
V+ HD box in another room....

Well happy...

You have been done mate...!

Not everyone can get that though mate

[Ginnerfreak]

Bit of a sweeping statement mate, I know we all have good and bad experiences with many vendors in life but to say they are shite without substance or evidence to back it up is a bit off, personally I have never had an issue with Virgin and can't rate them highly enough, the services I get are better than Sky for me....like I said earlier depends on what you need and whether it fits for you.

Chez, would you mind letting me know what package you have again and what you pay.

[Mickey]

I pay £21 a month just for 10 meg BB. I did get a new free router a few months back cos i complained that a tech rep from abudabi gave my mate some abuse and all he wanted was his broadband fixing.

You need to talk to the call centre. I think it was in Sheffield. They will bend over backwards to help you. If you get anyone else that is not in the UK simply ask to speak to a Uk call centre

[chesser]

I have:

50mb broadband (xxl)
TV (xl)
Telephone (XL)
Tivo 1tb
V HD in another room
HD Package for Sky Sports
Sky Sports
Telephone Line Rental

£90 a month for 3 months then £96 thereafter, obviously without Sky Sports and HD Pack for the Sports it would be much cheaper?

Let me know if you need anything else mate.

[greens117]

I think I'm paying to much for my sky its full HD+ all Chan's plus unlimited internet 2mb connection
And phone for 93 quid a month.

Sent from my HTC Desire using Tapatalk

[Mystical_2K]

currently with Virgin

Freeview TV (no hd box and no additional boxes) - box is unplugged as i dont watch TV
Phone (free weekend calls + line rental) - Phone is unplugged as have good mobile deal
Broadband 50MB - heavily used

all for £41 a month

i wanted to drop the Phone and TV Package and just have broadband but would end up costing me more....mental!

[TAR]

Bit of a sweeping statement mate, I know we all have good and bad experiences with many vendors in life but to say they are shite without substance or evidence to back it up is a bit off, personally I have never had an issue with Virgin and can't rate them highly enough, the services I get are better than Sky for me....like I said earlier depends on what you need and whether it fits for you.

I've had both so I'm speaking from my past dealings. Also the HD channels on virgin are a little sparse, I guess they might have a few more by now tho. Just my 2 cents..

[chesser]

There is alot more matey, I dropped Virgin 2 years ago as their HD content was pants, however now it's much better...

[TAR]

I thought they might have improved it by now.
I have to say tho, virgin boxes r better in regards to watching and recording at the same time.

[chesser]

loving the Tivo 3 tuners, record 3 things and watch another, catch up tv is ace going back in the planner and selecting the program is brilliant...I has one of the original V+ boxes which was shocking....

[syscon]

We cancelled about 8 months ago and we did get a call back and offer a deal which we took.

50mb bb
Basic tv
Phone (free evenings and weekends)

£28.60.

[Ginnerfreak]

We cancelled about 8 months ago and we did get a call back and offer a deal which we took.

50mb bb
Basic tv
Phone (free evenings and weekends)

£28.60.

Interesting!! I think Ill give it a couple of weeks until I phone them to negotiate. I assumed that they would. When I phoned to cancel they asked why and didnt really seem interested in offering me a deal to keep my custom!..

Just looked at my online bill for August.. Bill date: 22-Aug-2011
Payment due date: 12-Sep-2011
Amount: £69.85

Chez is paying 20 quid more and getting a world of difference..

Bummers!