Guy wants to send something back?

[Little John]

I listed some ECC memory on ebay that I had tried to sell on here

http://cgi.ebay.co.uk/ws/eBayISAPI.d...:X:RTQ:GB:1123

a guy bought it for £26+£3 postage

I have just had the following message from him.

hi mate the ram is the wrong type of ram can i return it

How would you deal with this one?

I said no returns in the listing and I just wanted shut of the ram and get a bit of cash back for it.

[Mickey]

I would tell him it clearly says no returns on the advert, but i am willing to accept it back if you pay the insertion fees and re-stocking duty. Then see what he says. He made the mistake not you. Has he given you any feedback yet?

[Little John]

No, he hasn't left feedback yet.

I had thought about charging him for the original postage, and all the fees of relisting etc probably only give him £18-£20 back after everything.

But I don't really want it back.

[Mickey]

As long as your not outta pocket. Can you cope with this numbty giving you NEG FB?

[beerman]

I would stick firm and say it's clearly listed as ECC mem and also you state no returns in your listing.

[Little John]

Im not that bothered about -ve feedback I think I still have the option to respond to it saying he was a numpty buying the wrong thing don't I? I am thinking a 50% restocking fee?

[Detector]

tell him to send it back and you will offer him a refund minus the ebay and postage fees. and just relist it m8, not worth the hassle over £20

[Little John]

Shit ebay and paypal are expensive. £2.60 for ebay and £1.19 for paypal, I knew they had put their prices up but that is a rip off expecially considering they charge for listing in the first place as well. That £7.19 he won't get back just for not knowing what he was buying.

[beerman]

tell him to send it back and you will offer him a refund minus the ebay and postage fees. and just relist it m8, not worth the hassle over £20

It's the principle though, I've bought incorrect things before by bidding with a few mins to go and not reading the listing properly only to find I've just bought the wrong thing. I just accepted it as my mistake.

[Detector]

thats what id do, you have to take the risk of them returning it. they could have fucked it trying it in a motherboard thats not compatible, you never know. so i would also explain that before any refund is made you will have to test this fully and also confimr serial numbers - important, make them think you wrote them down or something

[Detector]

its not just the feedback, even if the seller put no returns accepted paypal will take the money from you if they make a claim, it stinks

[Little John]

Yeah this is the other fear that it is either not the same memory I sent him or he has knackered it trying to install it I no longer have a motherboard that it will go in to test it. It is possible one of the servers at work will take it I could test it in one of those.

The only thing I have is the photos I took I just need to find them to check the serial numbers.

[Little John]

I have messaged him back informing him that if I am able to test the memory in a server at work and it tests ok then I will accept it back and refund him less all fees and postage.

[Detector]

did you mention serial check as well

[Little John]

I certainly did, so far no reply from him.

I have checked the memory in both the spare servers at work and neither will use that memory so I am unable to test it, we had a dell poweredge 2900 in last week as well which i am pretty certain it would have gone in.

I now need to break the news to the guy he is stuck with it

[Detector]

you might find that offering a refund less fees will usually make them miraculously work or not bothered about it any more.

[wakadoo]

tell him that he would be better re-listing it himself as he will not lose money that way, he may even end up a few quid up.