Removed was recommended to me and so I am a first time buyer here. My item arrived quickly, unfortunately there are serious concerns with my order and the standard of customer service i have received so far. Read on if you wish......
Issue 1.
Removed state that they only sell genuine Acekard2i cards. Upon receipt of my order i entered the anti-clone number into the Acekard website - it stated my card was a fake.
Issue 2.
Removed state that they will test the card before shipping, further more, they will install the lastest firmware for you if you order the microSD card together. I ordered the Acekard and a 4gb card, however, the card was blank when it arrived.
I immediately contacted
Removed via email and requested either a genuine card or a refund. I also requested that they email/link me to the firmware. The reply i got from Jason was:
"We only sell genuine acekard 2i, you can try the latest firmware to see if you can use it."
I replied back stating that Acekard believe the card is a fake and again requested another confirmed genuine card or a refund. I also asked again about the firmware and testing. The 2nd reply i got from Jason was:
"I have said our acekard 2i is genuine one, you can install the latest firmware here :
Removed"
To say i am disappointed is an understatement. I cannot recommend this site and am now having to start the process of a claim to recover my money.
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