virgin broadband new customer seriously slow

[joeninety0]

got virgin 100 meg broadband installed fri. great early morning using newsgroups 7000k downloads 4gig file 15 min . using it at 5 in afternoon and through to 10.20pm awful , on virgin 95k d/l even on my btbroadband with 6meg conn getting 400k, reconnected virgin and now getting 400k is this normal cant see point of paying £34 if this is the speeds i'll get at the normal times i'll be using it if my free btbroadband (because I work there) gets same speeds when i use it mostly. any idea if I can get out of 12 month contract with virgin when only had it since friday

[bobo06]

Have you tried different ports on N/G

[rIKmAN]

Sounds like your being capped due to the FUP, although I'm on 100mb and when I get capped I can still pull through around 3-5mb a sec from newsgroups, but I don't really download large files in the daytime I leave em going overnight so it doesn't affect my speeds in the day.

You will be able to cancel your contract upto 30 days after install (IIRC) without any cancellation charges, but check the website as I'm going from memory.

[matthewburton79]

I signed up for the 60mb & after 3 & half weeks cancelled it. The best speed I achieved was 19mb, I was constantly on the phone moaning and gave up in the end. Now back with sky and more than happy with my 14mb from them.

[WRATH OF BOD]

Sounds like your being capped due to the FUP, although I'm on 100mb and when I get capped I can still pull through around 3-5mb a sec from newsgroups, but I don't really download large files in the daytime I leave em going overnight so it doesn't affect my speeds in the day.

You will be able to cancel your contract upto 30 days after install (IIRC) without any cancellation charges, but check the website as I'm going from memory.

ye same here, from 4 till midnight i only get about 5 meg but full speed the rest of the time, its fine as most my downloading is at night & day while at work.

[joeninety0]

cheers ill try n cancel then stick with my slowish (but not as slow as virgin) bt b/band

[liveseytowers]

I've been on 60Meg for a couple of weeks and get 6MB downloads on Newsgroups all day long using SSL ports. I've not tried a file bigger than 10GB though but its been perfect for me. I know Virgin have a FUP which affects Newsgroups but the speeds you are getting suggest that there is a fault somewhere.

[joeninety0]

rang up to cancel and was told the cap is now worked on if you download 12gig you are capped for the next 2 hours (on 100 meg anyway), anyway after checking with the teckies there is a prob in my area (not sure if they meant my cab or blackburn as a whole ) I had only downloaded 9g so was not capped. they said there was parts ordered to fix the prob but could take a month or 2 to sort so I managed to cancel since I was in my cooling off period. He said the b/band would go off straightaway but strangely hasnt. ill give it a week then ring again to make sure it really is cancelled.

[ant3b]

Im in blackburn and mine seems fine mate?

[toonarmynufc]

i have 100meg and the most i get when downloading now is 90 meg i was getting the full 100 before i changed my modem and router 2 the new shinny shite superhub