Generic PC Technician Questions

Thread: Generic PC Technician Questions

  1. Red Phoenix's Avatar

    Red Phoenix said:

    Default Generic PC Technician Questions

    Hi All,

    I've been tasked to come up with 20/30 questions for a Help-desk Support Analyst test. The test has to be fairly generic, so I'm looking for some assistance if possible?


    I've covered off basics like No Power/No Post/No Boot - Nic issues, Wireless issues. Any suggestions?
     
  2. evilsatan's Avatar

    evilsatan said:

    Default Re: Generic PC Technician Questions

    So you are looking for questions to ask a help desk to test their effectiveness? Might be a good idea to post what you have already.

    You could come up with one that addresses overheating, high memory usage, no sound, basically address any common hardware not working.

     
  3. blacksheep's Avatar

    blacksheep said:

    Default Re: Generic PC Technician Questions

    Gap between monitors (as in mouse disappears) what's wrong. What's a net mask and what does it do/subnets. Is sata hot swap? Run through the stages of what a pc does from the moment you press the power button till the os is loaded. Questions on hardware (newest chip versions/video cards ). How do you check a computer is/can connect to another?
     
  4. Mobileman's Avatar

    Mobileman said:

    Default Re: Generic PC Technician Questions

    have you switched it off and back on yet, try that then call us back !

    oops misread OP but hey probably still applys haha
    Last edited by Mobileman; 11th February 2014 at 11:18 PM.
     
  5. Teajunkie's Avatar

    Teajunkie said:

    Default Re: Generic PC Technician Questions

    Do I look like fucking pc world?
    oh you tried those cunts already my mistake.
    ask my daughter she knows the answer to everything!
    My decal venture has taken over my dog tag business
    nice to be busy though.
    Instagram and twitter @mrteajunke.
     
  6. WRATH OF BOD's Avatar

    WRATH OF BOD said:

    Default Re: Generic PC Technician Questions

    COMPUTER SAYS NO.....lol
    what about, If error virtual memory is low how, how can you increase it?
    how to do system restore
     
  7. wakadoo's Avatar

    wakadoo said:

    Default Re: Generic PC Technician Questions

    is it plugged in....

    (the cause of one of the best threads ever btw)
    Last edited by wakadoo; 12th February 2014 at 08:00 AM.
     
  8. xayoz's Avatar

    xayoz said:

    Default Re: Generic PC Technician Questions

    have a couple computers in the house, networked, with file sharing. replace one, but can't remember the password to add it to the network. step by step how to access or change that password from the remaining computer.
     
  9. TedH's Avatar

    TedH said:

    Default Re: Generic PC Technician Questions

    And what version of Windows are you running?
     
  10. Brydo666's Avatar

    Brydo666 said:

    Default Re: Generic PC Technician Questions

    Don't forget checking the monitor brightness for desktop video issues!
     
  11. dpbarry's Avatar

    dpbarry said:

    Default Re: Generic PC Technician Questions

    Quote Originally Posted by blacksheep View Post
    Gap between monitors (as in mouse disappears) what's wrong. What's a net mask and what does it do/subnets. Is sata hot swap? Run through the stages of what a pc does from the moment you press the power button till the os is loaded. Questions on hardware (newest chip versions/video cards ). How do you check a computer is/can connect to another?
    Heh..Heh!! If that's Generic then I'd probably never get a job. Wouldn't have a clue about the latest hardware as I don't have the time to keep up with the ever evolving technology. Most of what I do here is basic stuff. Then again, maybe I make it look basic.

    Dec
     
  12. grrrd's Avatar

    grrrd said:

    Default Re: Generic PC Technician Questions

    For me it's watching people navigate a computer. If it's all via mouse clicks I would say they were not a proper techy, the more keyboard shortcuts/cmd/cpl,mmc run commands the better.

    That and if they own a Mac
     
  13. Little John's Avatar

    Little John said:

    Default Re: Generic PC Technician Questions

    if the pc isn't working ask if the lights in the room are on, yup I had that one once pc not working in the middle of a power cut
    [Only registered and activated users can see links. ]
    never underestimate the power of stupid people in large groups!
     
  14. mrbongo's Avatar

    mrbongo said:

    Default Re: Generic PC Technician Questions

    funny thread this but whats already been said should help at the least + 10 months old post lol
    but memory is most issue and overheating...use google?
     
  15. blacksheep's Avatar

    blacksheep said:

    Default Re: Generic PC Technician Questions

    As you say, if you put someone in front of a linux shell and ask them to do something just the commands they use and flags can tell a lot more in 10 mins than 2hrs of interviews.