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  1. #1
    DF PlaYa Red Phoenix's Avatar
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    Default Generic PC Technician Questions

    Hi All,

    I've been tasked to come up with 20/30 questions for a Help-desk Support Analyst test. The test has to be fairly generic, so I'm looking for some assistance if possible?


    I've covered off basics like No Power/No Post/No Boot - Nic issues, Wireless issues. Any suggestions?

  2. #2
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    Default Re: Generic PC Technician Questions

    So you are looking for questions to ask a help desk to test their effectiveness? Might be a good idea to post what you have already.

    You could come up with one that addresses overheating, high memory usage, no sound, basically address any common hardware not working.


  3. #3
    DF Jedi blacksheep's Avatar
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    Default Re: Generic PC Technician Questions

    Gap between monitors (as in mouse disappears) what's wrong. What's a net mask and what does it do/subnets. Is sata hot swap? Run through the stages of what a pc does from the moment you press the power button till the os is loaded. Questions on hardware (newest chip versions/video cards ). How do you check a computer is/can connect to another?

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    DF PwNagE Mobileman's Avatar
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    Default Re: Generic PC Technician Questions

    have you switched it off and back on yet, try that then call us back !

    oops misread OP but hey probably still applys haha
    Last edited by Mobileman; 11th February 2014 at 11:18 PM.

  5. #5
    DF Super Moderator Teajunkie's Avatar
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    Default Re: Generic PC Technician Questions

    Do I look like fucking pc world?
    oh you tried those cunts already my mistake.
    ask my daughter she knows the answer to everything!
    Find me on Instagram and twitter @mrteajunke.

  6. #6
    DF PwNagE WRATH OF BOD's Avatar
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    Default Re: Generic PC Technician Questions

    COMPUTER SAYS NO.....lol
    what about, If error virtual memory is low how, how can you increase it?
    how to do system restore

  7. #7
    DF Jedi wakadoo's Avatar
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    Default Re: Generic PC Technician Questions

    is it plugged in....

    (the cause of one of the best threads ever btw)
    Last edited by wakadoo; 12th February 2014 at 08:00 AM.

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    DF Rookie xayoz's Avatar
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    Default Re: Generic PC Technician Questions

    have a couple computers in the house, networked, with file sharing. replace one, but can't remember the password to add it to the network. step by step how to access or change that password from the remaining computer.

    Thanks to xayoz

    Wario (23rd February 2014) 


  9. #9
    DF Member TedH's Avatar
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    Default Re: Generic PC Technician Questions

    And what version of Windows are you running?

  10. #10
    DF Jedi Brydo666's Avatar
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    Default Re: Generic PC Technician Questions

    Don't forget checking the monitor brightness for desktop video issues!

  11. #11
    DF Rookie dpbarry's Avatar
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    Default Re: Generic PC Technician Questions

    Quote Originally Posted by blacksheep View Post
    Gap between monitors (as in mouse disappears) what's wrong. What's a net mask and what does it do/subnets. Is sata hot swap? Run through the stages of what a pc does from the moment you press the power button till the os is loaded. Questions on hardware (newest chip versions/video cards ). How do you check a computer is/can connect to another?
    Heh..Heh!! If that's Generic then I'd probably never get a job. Wouldn't have a clue about the latest hardware as I don't have the time to keep up with the ever evolving technology. Most of what I do here is basic stuff. Then again, maybe I make it look basic.

    Dec

  12. #12
    DF PlaYa grrrd's Avatar
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    Default Re: Generic PC Technician Questions

    For me it's watching people navigate a computer. If it's all via mouse clicks I would say they were not a proper techy, the more keyboard shortcuts/cmd/cpl,mmc run commands the better.

    That and if they own a Mac

  13. #13
    DF Moderator Little John's Avatar
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    Default Re: Generic PC Technician Questions

    if the pc isn't working ask if the lights in the room are on, yup I had that one once pc not working in the middle of a power cut
    [Only registered and activated users can see links. ]
    never underestimate the power of stupid people in large groups!

  14. #14
    DF PiMP mrbongo's Avatar
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    Default Re: Generic PC Technician Questions

    funny thread this but whats already been said should help at the least + 10 months old post lol
    but memory is most issue and overheating...use google?

  15. #15
    DF Jedi blacksheep's Avatar
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    Default Re: Generic PC Technician Questions

    As you say, if you put someone in front of a linux shell and ask them to do something just the commands they use and flags can tell a lot more in 10 mins than 2hrs of interviews.

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