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  1. #1
    DF PlaYa JONNYG's Avatar
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    Default DF have taken $40? (FIXED)

    Hi there, My details have been used without my permission and it is showing that DF has taken $40 out of my account on the 20th March. This is something that i did not authorise and the only explanation i can come up with is my VIP subs have been renewed using the details i purchased them with last time? I'm all for supporting the forums and have done so in the past but did not know my details were kept on record to be used.........

    Can anyone in the know clarify what is going on before i approach my bank for details?

    Edit:
    Think i've posted in the wrong section sorry mods i've also just read some of the newer comments in the Vip subs thread and it would seem it is auto renewed which i wasn't aware of....

    Edit:
    WFT i renewed my subs on the 17th May?
    Last edited by JONNYG; 23rd March 2015 at 07:18 PM.

  2. #2
    DF Founder Raptor's Avatar
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    Default Re: CK3 Games have taken $40 out of my Bank Account?

    hey bud - you have an automated subscription already setup according to my records - did you pay a separate sub too - manually?

    When you subscribe its an automated annual subscription - always has been.

    I'll look into it right now if you made a second payment - if you did i'll just refund it - nothing to flap about

  3. #3
    DF Founder Raptor's Avatar
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    Default Re: DF have taken $40 out of my Bank Account?

    OK There have only ever been 2 payments from you but I see the mistake

    Your subscription was first setup on May 17th 2014 and it was setup for renewal on March 17th 2015 (it should have been May 17th 2015) - that was a mistake on my part.

    I can refund the $40 or add an extra 2 months to your VIP sub - i'm happy to do either bud.

  4. #4
    DF Founder Raptor's Avatar
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    Default Re: DF have taken $40 out of my Bank Account?

    Same mistake happened to Nathz29 - apparently I don't know which number month May is

    I'll drop him a mail too.

  5. #5
    DF Founder Raptor's Avatar
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    Default Re: DF have taken $40 out of my Bank Account?

    FYI i've changed both of your subs to expire on July 17th 2016 and for the next payment to be taken on July 17th 2016 - i will leave it at that until you tell me otherwise - cheers

    Thanks to Raptor

    JONNYG (23rd March 2015) 


  6. #6
    DF PlaYa JONNYG's Avatar
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    Default Re: DF have taken $40 out of my Bank Account?

    Thanks Rap, didn't realise it was automated....
    Happy to leave it as is for now m8, It was unexpected and I've just come off a snowboarding holiday so pretty skint at the mo....

    Thanks to JONNYG

    Raptor (24th March 2015) 


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