hi guys

ok im in need of a little help. my brother and my mum have got a box off a trader some time back which has now gone off, at the same time that vod was turned on.
now the trader is saying that it needs the box software updateing and then it will be ok but to do this he was £30 per box!!!

so what i want to know is what do i need to be able to do this myself cause i think that he his pulling a fast one on them.

the box is a pace ditv 1000

any help would be great.

thanks