I succumbed to moving internet supplier from Sky to BT after 8 no quibble years due to a better price and new customer promotion, after all loyalty does not pay! New line installation, £150 prepaid cash card, £40 M&S vouchers and £40 Amazon vouchers for taking out Unlimited Fiber, line rental, anytime calls and a £9 monthly sim; couldn't go wrong for 12 months!

Well that was the plan! Since it was installed in August, I probably have only received 5 calls that have actually rang through. 3 occasions I have had to report no dial tone. This is very concerning as the mother-in-law is disabled and we had an emergency call from her 18 months ago in the early hours where she'd taken a fall and was trapped and bleeding badly! Although BT state the problem is at the exchange, we have had an engineer turn up when we were out who cut the line and but a huge junction box in re joint where inside only 2 wires actually continue into the house. We find the internet connection drops regularly which isn't something I've actually experienced with Sky.

As with the money cards, we received 2 of the 3 but one has been ongoing where it's been reported as not received, talked about it to online support twice and also a phone call later, all to India, and it's still unresolved! I took a screenshot at the time of the offers and BT claim a £40 offer wasn't and hadn't ran for a period of time, even though it was on their site. They keep saying the £150 card is on its way even though I have made it very clear I had already received and activated it! It's like dealing with robots who can't comprehend what you tell them!

As for trying to talk to someone who has more weight to deal with this mess, no contact details can be given or found, just online procedures! I couldn't recommend them after this mess that I don't think will ever get resolved