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  1. #1
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    Default Backend software for a service / maintenance company?

    Looking for some help here, one of my clients is a service/maintenance company (with some retail but this is less of a concern) and I am trying to find them a software package which can help improve their productivity as at the moment they rely heavily on paper and it's all a bit of a mess. I use CommitCRM which was recommended to me on here but that is for IT service companies, I am looking for something similar.

    I was looking at CRM systems, couldn't seem to find anything "off the shelf" so was considering Zoho and potentially having a third-party company customise it for them but then I found out about CMMS (Computerized Maintenance Management Software) so am now at a loss. I wanted to get a trial of eMaint CMMS and ZoHo CRM so I could see which was better for their purpose but eMaint don't have a freely available trial so am waiting to speak to their sales team.

    Does anyone have any ideas? In case it helps:
    - They have multiple regular clients
    - They offer regular maintenance and on-demand repairs
    - Would be handy to have job tickets complete with resolution, track of part/labour charges and to record parts used, warranty, supplier etc.
    - Would be good to sync contacts to an Exchange account/public contacts folder
    - Would be good to connect each engineers Exchange calendar to the software and to dispatch jobs to each engineer as well as a daily overview so office staff can see everything that is booked for a day
    - Would be good for engineers to be able to fill out forms on-site using iPads and to have that sent back to the office (they use Dropbox but I guess it would be emailed or submitted through this new system)
    - They have a shopfront too but this is less important than the maintenance side so although stock control etc. would be handy, it's not crucial

    Any pointers would be awesome!
    Cheers


  2. #2
    DF Jedi hoponbaby's Avatar
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    Default Re: Backend software for a service / maintenance company?

    Again possibly more IT orientated but have you looked at ConnectWise?

    Thanks to hoponbaby

    evilsatan (11th April 2018) 


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    DF Super Moderator piggzy's Avatar
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    Default Re: Backend software for a service / maintenance company?

    Have used software from this great company. Think they have [Only registered and activated users can see links. ]from memory but not 100%

    Thanks to piggzy

    evilsatan (11th April 2018) 


  4. #4
    DF Super Moderator
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    Default Re: Backend software for a service / maintenance company?

    Cheers lads, will take a look. I have been sat with their office manager for the past few hours and trying Zoho and it looks promising as it's so customisable but will look at your suggestions too!


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    DF PwNagE Mobileman's Avatar
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    Default Re: Backend software for a service / maintenance company?

    i tried zoho and could get on with it or act, i currently use goldmine in our office bit more expensive but its does hell of a lot so possibly more suitable if it needs scaling up later on

    Thanks to Mobileman

    evilsatan (12th April 2018) 


  6. #6
    DF Super Moderator
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    Default Re: Backend software for a service / maintenance company?

    Cheers, will take a look. The issue with that one may be that they have a lot of site engineers who will need very limited access to the system so the costs may build up too high with that great a difference in the per user licence cost. It'd be handy if any offered a 'lite' licence for this sort of use and standard licences for the people in the office who use the whole system.


  7. #7
    DF Super Moderator Over Carl's Avatar
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    Default Re: Backend software for a service / maintenance company?

    SharePoint Foundation 2013?

    Thanks to Over Carl

    evilsatan (12th April 2018) 


  8. #8
    DF Super Moderator
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    Default Re: Backend software for a service / maintenance company?

    Quote Originally Posted by Over Carl View Post
    SharePoint Foundation 2013?
    I might be revisiting Sharepoint soon for another project so will bear that in mind! Tried it out some time ago as a company filesystem and had headache after headache so ended up with Dropbox for Business which is excellent (but very expensive).


  9. #9
    DF Jedi tawny's Avatar
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    Default Re: Backend software for a service / maintenance company?

    I'm working for a property developer and we currently use this software...
    [Only registered and activated users can see links. ]
    The feedback is generally really good from our customer care team although at some point I may look to move it on to our Asset Management software that has an optional module covering the same features.

    Thanks to tawny

    evilsatan (26th April 2018) 


  10. #10
    DF PwNagE Sanj[UK]'s Avatar
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    Default Re: Backend software for a service / maintenance company?

    Connectwise is the way to go, you can even use their cloud equivalent but its nowhere near as fast as the on-premises equivalent. Another two you can look at are ZenDesk and Heat

    Thanks to Sanj[UK]

    evilsatan (26th April 2018) 


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