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  1. #21
    DF General DogsBody
    Mickey's Avatar
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    Default Re: Plusnet: I will do you proud

    LOL no feck em
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  2. #22
    DF General DogsBody
    Mickey's Avatar
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    Default Re: Plusnet: I will do you proud

    quick update
    still not been paid out

    Messages

    New message

    MB

    Tue 15 Jan
    not had any refund or gratitueos payoutYouTo Customer Service



    Hi
    its after the 14th January when it was the deadline to be paid out by plusnet

    SC

    18:26
    Shaun Chambers (os-admin)



    Hello Mr Mickey

    Thank you for your email.
    This has now been escalated internally to our Remedy Implementation Team.

    Many thanks
    Shaun

    Reply
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  3. #23
    DF PlaYa MHP's Avatar
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    Default Re: Plusnet: I will do you proud

    "Remedy Implementation Team" What the fuck is that! I'm guessing some sweaty little blokes in cheap suits got paid a lot of money to come up with that nugget.

  4. #24
    DF General DogsBody
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    Default Re: Plusnet: I will do you proud

    still no cheque from plusnet as they said it would arrive in 7 days and that runs out tomorrow

    I am going to take this $1 bit company to the small claims I guess
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  5. #25
    DF PlaYa Rhinoz's Avatar
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    Default Re: Plusnet: I will do you proud

    Start to ask for you're money through twitter as it's more public, I bet they soon send the cheque.

    Worth a try.

  6. #26
    DF General DogsBody
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    Default Re: Plusnet: I will do you proud

    Quote Originally Posted by Rhinoz View Post
    Start to ask for you're money through twitter as it's more public, I bet they soon send the cheque.

    Worth a try.
    I don't do twitter or even FB
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  7. #27
    DF PlaYa Rhinoz's Avatar
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    Default Re: Plusnet: I will do you proud

    That's a shame as companies respond quick on twitter due to the bad publicity.

  8. #28
    DF General DogsBody
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    Default Re: Plusnet: I will do you proud

    Lol they don't really need bad publicity they fined themselves in 2017 for doing exactly what they are doing, now think it was 800k

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  9. #29
    DF General DogsBody
    Mickey's Avatar
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    Default Re: Plusnet: I will do you proud

    Cancelled with them 2 days after I took out contract as they couldn't guarantee that my VPN would work so that I could work from home.
    Account was closed and I thought everything was ok, till I browsed my bank payments and they was still taking money out.
    I closed my bank direct debit down, but then the next month I got a threatening letter, saying my services will be restricted.
    Next month I got a letter stating they had taking over 20 out of my account, but if I don't re-open my direct debit they were passing me to debt agencies.
    Numerous hours on the phone got me talking to muppets that didn't care or promised me to get it fixed. but nothing came of it
    got banned for going onto their Community forums and giving out advice to hundreds of people going through the same issues as me
    I passed this onto the Ombudsman that agreed that plusnet were in the wrong, and I was told by them that I would get my full money they stole for the monthly payments and a 50 grat bonus.
    PlusNet had 14 days to initiate this, I got a letter on the 14th day telling me its being initialized and a cheque will be on its way in 7 days.
    Its now the 7th day and guess what no check, the postman has been and there is nothing from PlusNet.
    I have informed Jake at their Customer services that if this cheque isn't here by tomorrow I will be taking PlusNet to Court.
    Monday morning I will be initiating litigation.
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    2 Thanks given to Mickey

    Ashley (18th January 2019), Rhinoz (18th January 2019) 


  10. #30
    DF Jedi Zippeyrude's Avatar
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    Default Re: Plusnet: I will do you proud

    didnt realise they were BT now ffs

    i had a billing issue as the direct debit didnt work for some reason so they sent me an email saying i owed 1.46

    I was on hold for 27 minutes just waiting to get through

    47 minutes on the phone to sort out a poxy 1.46

    Awful customer services

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