LOL no feck em
still not been paid out
Tue 15 Jan
not had any refund or gratitueos payoutYouTo Customer Service
its after the 14th January when it was the deadline to be paid out by plusnet
Shaun Chambers (os-admin)
Hello Mr Mickey
Thank you for your email.
This has now been escalated internally to our Remedy Implementation Team.
"Remedy Implementation Team" What the fuck is that! I'm guessing some sweaty little blokes in cheap suits got paid a lot of money to come up with that nugget.
Start to ask for you're money through twitter as it's more public, I bet they soon send the cheque.
Worth a try.
That's a shame as companies respond quick on twitter due to the bad publicity.
Cancelled with them 2 days after I took out contract as they couldn't guarantee that my VPN would work so that I could work from home.
Account was closed and I thought everything was ok, till I browsed my bank payments and they was still taking money out.
I closed my bank direct debit down, but then the next month I got a threatening letter, saying my services will be restricted.
Next month I got a letter stating they had taking over £20 out of my account, but if I don't re-open my direct debit they were passing me to debt agencies.
Numerous hours on the phone got me talking to muppets that didn't care or promised me to get it fixed. but nothing came of it
got banned for going onto their Community forums and giving out advice to hundreds of people going through the same issues as me
I passed this onto the Ombudsman that agreed that plusnet were in the wrong, and I was told by them that I would get my full money they stole for the monthly payments and a £50 grat bonus.
PlusNet had 14 days to initiate this, I got a letter on the 14th day telling me its being initialized and a cheque will be on its way in 7 days.
Its now the 7th day and guess what no check, the postman has been and there is nothing from PlusNet.
I have informed Jake at their Customer services that if this cheque isn't here by tomorrow I will be taking PlusNet to Court.
Monday morning I will be initiating litigation.
didnt realise they were BT now ffs
i had a billing issue as the direct debit didnt work for some reason so they sent me an email saying i owed £1.46
I was on hold for 27 minutes just waiting to get through
47 minutes on the phone to sort out a poxy £1.46
Awful customer services
I finally got my money the following week
Just got a letter on my door mat
from a debt collection agency
they want £44.31
I contacted them and they said it was a mistake and I need to contact plusnet
Well been from pillar to post with plusnet and cant get anyone to help me
might have to go down the ombudsman route again and ask for compo
I never had an account with them - it lasted about five days and I cancelled it
Had a muppet ring me (advocate) or summat he called himself
He basically apologized and said they were at fault. WELL THAT WAS IT
I went to town on him with dates and threatening emails that plusnet had sent. I did him proud
cunt offered me £50, so I told him to go take a reality check, it wasn't about money, its about the hassle
so he put me on hold while he spoke to his manager (LMAO) 10 seconds later "can I call you back on Monday"
I said yes that's perfectly ok, but I require a email of apology and a Letter sent in the post with it saying that I owe you nothing
I'm doing em proud