Had a bit of fun over on the plusnet boards, and I have noticed lots of people in the same boat as I, below is pasted from what I have posted on there
just a heads up to all the customers that read this
I was mis-sold a product from plusnet and when I spoke to the tech team to clarify that plusnets broadband would do what I required the tech lady seemed uneducated and asked me "what is a VPN". so I cancelled my broadband/telephone as it was unfit for me working from home and I wasn't prepared to gamble that it would work.
All seemed fine, I got an email to say that there was no charge as I was in the 14 day cooling off period. (10 days)
To my horror these last few weeks as I noticed that the direct debits that was supposed to have been cancelled were being taken out. 3 months in total. I quickly got online and cancelled my direct debit on my banking app then contacted PlusNet.
The call took nearly 2 hours to get through and I was told that their updated system had issues and they would send out to my address a Cheque for the services I did not receive. This deadline for the cheque was today and it never arrived.
To make things worse when I cancelled the Direct debit I got numerous TxTs and emails threatening me to restrict my services and have additional costs put onto my account as the direct debits had been cancelled.
So this was the last straw.
I have passed all the correspondences to the Ombudsman and also the research team at the BBC watchdog programme.
I have spent about 12 hours in phone calls over the last 3 months and they have gotten me no where Once the Ombudsman has dealt with this Company I will be seeking litigation