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  1. #1
    DF PlaYa TJB's Avatar
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    Default Microsoft account hacked

    My MS account has been hacked last night and it looks as though they've added some credit to their xbox account. So I've been on the the automated assistant / phone most of the morning and Microsoft are just mugging me off. All they keep saying is that the purchase is non-refundable and that I need to change my password. Their only advice is to contact my bank to chase for a refund. How the hell do they get away with this? They're not in the least bit interested in catching the person that has done it. Has anyone else had something like this happen with MS? How did it turn out?

  2. #2
    DF Jedi akimba's Avatar
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    Default Re: Microsoft account hacked

    How much did they add and how did they add it to their xbox account from ur MS account?

    Surely MS must have a nice little paper trail from this?

  3. #3
    DF PlaYa TJB's Avatar
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    Default Re: Microsoft account hacked

    They only took 15 but MS have refused to refund me, saying it's up to PayPal.

  4. #4
    DF Jedi ilscuro's Avatar
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    Default Re: Microsoft account hacked

    This happened to me earlier this year, but it was for a couple of hundred pounds, Paypal sorted it within a couple of days and i got a full refund.

  5. #5
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    Default Re: Microsoft account hacked

    It will be easier to have refunded through PayPal anyway, Microsoft can be a pain to actually speak to. See if you can enable multi factor authentication on your account to secure it too!


  6. #6
    DF PlaYa TJB's Avatar
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    Default Re: Microsoft account hacked

    PayPal are refusing to refund me and MS are escalating to their next level support. Surely it's easy for MS to see where the money has gone?

  7. #7
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    Default Re: Microsoft account hacked

    Did it use a credit card? Could always threaten paypal with a chargeback... If you are disputing activity I don't see how they can just refuse it.


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