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  1. #1
    DF Jedi akimba's Avatar
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    Help Onedrive account banned

    My Onedrive account has been locked with no details of why it was closed?

    I dont know what to do all my xbox live friends, purchases and subscriptions (which are prepaid upto Sept 2021), my phone backs up and deletes to my onedrive (I pay for extended onedrive space), office 365 etc are all lost, they have continued to charge my credit card about ?8 a month for last 3 months while account suspended?

    I really dont know what to do now??

    1st and repeated email from MS
    Hi,

    Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement: [Only registered and activated users can see links. ].

    As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account.

    For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges.

    Faye

    Microsoft Online Safety
    Last email from MS
    Hi,

    We evaluated your appeal and verified your account was properly closed for a serious violation of the Microsoft Services Agreement. [Only registered and activated users can see links. ].

    Pursuant to our terms, we cannot reactivate your account, nor provide details as to why it was closed.

    This represents Microsoft's final communication regarding this account.

    Rhodz
    Microsoft Online Safety

    =======================================

    Form: Concern: PROD
    Customer Selection: I am seeing another warning or error message
    Customer Name: ######
    Reportee: ########@hotmail.com
    Reporter: ############
    Phone Number: ##########
    Locale: en-gb
    Customer Verbatim: Hi All I get from you is the following reply "Microsoft disabled access to the account due to a serious violation of the Microsoft Services Agreement: [Only registered and activated users can see links. ]. As stated in the Microsoft Services Agreement, you will no longer be able to access any Services that require a Microsoft account. For any subscriptions associated with the account, Microsoft will immediately cease charging the credit card on file for recurring charges. " This has been 3 months, no one has told me the breech and you are still charging my credit card for services. Please unlock this account All my photos are backed up here and now they are gone all my images of my only grandson have been taken from me with no answer. My xbox friends, subscription and purchases are all been taken away from me with no reason. I bought a new xbox series x on release day and that is sitting getting dusty. My credit card is still being charged even though you say it wont be. I cannot use OFfice 365 or get cucial documents to my affairs from my onedrive. The list goes on. Alan
    Problem Type: I am seeing another warning or error message
    MISC: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0;browserLanguage:en-GB;siteLanguage:en-gb

  2. #2
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: Onedrive account banned

    I have seen loads of this online.

    this guy had his restored but it took a while.
    [Only registered and activated users can see links. ]
    Instagram and twitter @mrteajunkie.
    I make mugs, keyrings, coasters, T-shirt’s and decals.

  3. #3
    DF Jedi akimba's Avatar
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    Default Re: Onedrive account banned

    Thanks for the reply, that guy seems got reinstated from bombarding them I have been doing that but at least he got the final communication and still got it unlocked after that so is still hope ;-)

    It is so shit its unreal I have done nothing wrong and they have stopped all access to everything ;-(

  4. #4
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: Onedrive account banned

    I feel for you fella.
    Disgusting how they won’t even tell you why.

    No warnings either which I think is just bollocks.
    I would call a solicitor no win no fee and ask for some advice, after all they have your family pictures and have withheld them for no reason.
    Instagram and twitter @mrteajunkie.
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  5. #5
    DF Jedi akimba's Avatar
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    Default Re: Onedrive account banned

    Yeah even tho it says wont charge me cards they are.

    I have just said to them (got this off another forum) under GDPR Article 15 I have a right to all digital media you hold of mine blah blah.

    Most people are saying it cos they have their whatsapp sync'ed to onedrive and just takes a viral video you been sent to get it blocked, if that the case I should been blocked 5+ years ago haha.

  6. #6
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: Onedrive account banned

    Quote Originally Posted by akimba View Post
    Yeah even tho it says wont charge me cards they are.

    I have just said to them (got this off another forum) under GDPR Article 15 I have a right to all digital media you hold of mine blah blah.

    Most people are saying it cos they have their whatsapp sync'ed to onedrive and just takes a viral video you been sent to get it blocked, if that the case I should been blocked 5+ years ago haha.
    I can understand if your distributing porn or illegal apps etc.
    Instagram and twitter @mrteajunkie.
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  7. #7
    DF Jedi akimba's Avatar
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    Default Re: Onedrive account banned

    No I aint been distributing anything via onedrive or xbox etc, but have been part of plenty whatapp groups over the years where get sent all the viral stuff and thats a folder that onedrive has been backing up.

    I dont even know if this is the reason as they havent said and wont give me a reason, is bullshine :-(

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