Lan-Kwei.com will fuse with another local company in the near future. At the same time, a complete new site-system will be introduced to the public. All this involves changing servers, programming the new website, moving facilities (office & warehouse), and several legal issues. To make it short: Starting from today, we do NOT take any new orders at all, until further notice. We think it is better to concentrate our man (and women-) power to take time for this, instead of rushing through everything with chances quite high that stuff goes under. If you want to contact us, please feel free to use the following e-mails ONLY, and only for their uses specified:
settle@lan-kwei.com: Please use this e-mail if you have an outstanding order with us. Make sure to include your complete name, address, any transaction details/order ID, and the goods/amounts you ordered/received, as well as the sales rep's name. If you did not, or only partially received your order, we will most likely refund you instead of sending another shipment, to save time for both sides.
gba@lan-kwei.com: Use this e-mail only for Afterburner preinstalled GBA issues. Although the backlog has been finished since December already, we are aware that it is possible that some orders stayed unfinished in those hectic times. Also, please include all the above mentioned details when contacting us.
We will be back approximately middle of March with an extended team to improve customer service, with more comfortable purchase options (shopping cart and online tracking), with more sections dealing with rare and exotic consoles as well as some "special" categories, with bigger stocking and shipping facility to improve order turnaround times, and of course with the same low prices as always. We have reached the point where it is impossible for us to handle all your enquiries in a satisfying way, and we hope you agree with our little break, which will do good to everyone after all.
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