Ther is quite a lot of confusion over where consumers stand in relation to how they can be treated with (contract) phones. Problems such as those shown on http://www.digital-forums.com/forum/...hreadid=175802 can often be very awkard to fix because companies give you the run around. You can know ur rights but without sumbody 2 enforce them from like Trading Standards they choose whether to listen or not.


Ok, now my idea is this. Trading Standards r ther 2 help the consumer, right? Well why not introduce legislation stating that all contract phones must b supplied with simple, easy to understand documentation consituting the defintions of various different faults and who is responsible for their repair, replacement, refund etc. at whatever point after purchase the problems occur.

Companies would find it harder to fob you off 2 Nokia when you point out that the form they sent you with the fone shows that they are, in fact, responsible for the problem.


Just an idea becuz I see a difference between how we are supposed to be treated and how we are.