I guyz got a problem would value some input
I hate Direct Line ! i had a bump in my car on Wednesday, i made a claim through the insurance, i took it into a repritable Garage and they said because where the dent is on my car they need to replace the side panel and the car needs to be off the road for 3 WEEKS ! 3 WEEKS ! I use my car everyday to get to work as i live in the sticks and i am stuffed without it anyway so the garage said we dont offer you a courtsey car speak to the insurance. So i ring up the insurance company DIRECT "SCREW YOU OVER" LINE and was told even though i have fully comprehensive insurance plus i paid £500 for my premium last year i was not entitled to a curtosey car as the option has just been added to the cover this year for £15 ! well the option wasnt offered when i renewed my cover last November, so anyway i said to the guy i renew my cover end of November so cant i have a curtosey car if i pay the extra £15 ! he said no ! C**T.
So now i will have no car for 3 weeks ! no transport to get to work ! and i have to pay £400 FCKING EXCESS cos they added in the small print young persons excess is £250 on top of my £150 voulantary !
The damage to the car isnt even that bad i felt like saying FCK THE LOT OF YOU ! THEIVING BSTDS ! the Garage are obviousley milking it and the insurance company are being as unhelpfull as they can.
Has anyone got any ideas what i can do, i live in the sticks so cant get the bus as one comes every week ! and cant afford to rent a car - is it worth me challenging Direct Line on this or even making a complaint ? ? ?
Help would be appreciated?
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