Per second charging applies to all types of
chargeable calls (unless otherwise stated). Charging
starts when a call is answered by a person or an
answering device. The call is billed at the rate
applicable at the start of the call. However for pay
monthly customers, if the call exceeds two hours in
length and crosses into a different part of the day
(for example, from ‘daytime’ to ‘evening’), the
remainder of the call will be charged at the new rate.
A call ends when:
a) you end the call on your device; or
b) 16 seconds after your calling device loses
signal for any reason (note: we continue to
maintain the call in case your device
re-establishes a signal with our network
within this period); or
c) you do not end the call on your device, up to
30 seconds after the last third party you were
connected to has ended their call.
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