Craig David McVeigh<o:p></o:p>
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Address my address here
Email craigmcveigh@hotmail.co.uk
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Home my number here
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Mobile my mobile here
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Previous Experience<o:p></o:p>
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Jewsons
I joined Jewsons September 15<sup>th</sup> 2003 as a Trainee Manager. I worked in the yard until I gained enough product knowledge and was quickly moved into the office. My responsibilities included replenishing stock, answering incoming phone calls and customer service. After a short while I was then moved to a bigger branch where I completed my Trainee Management course and gained a permanent position on the team. For experience I accompanied sales reps as they went to visit key accounts and up and coming building sites looking for new business. I also had my own list of 20 customers which I rang daily to offer them next day delivery service and other special offers. I left to improve my financial circumstances.
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Tom Swans
Tom Swans is a family owned Builders Merchants based in the <st1:place w:st="on">Tyne</st1:place> & Wear area. My main responsibilities were serving customers over the counter and ordering in stock. Everything was done manually here as there were no computers system which really tested my mathematical skills. I did not enjoy my time at Tom Swans due to the old fashion way in witch the business was run, I left and applied for the Royal Bank of Scotland to improve my career plans
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Royal Bank of <st1:place w:st="on"><st1:country-region w:st="on">Scotland</st1:country-region></st1:place><o:p></o:p>
I am currently working for the Royal Bank of <st1:country-region w:st="on">Scotland</st1:country-region> at the <st1:city w:st="on"><st1:place w:st="on">Newcastle</st1:place></st1:city> call centre. My job consists of dealing with security checks on customers to make sure they are not doing fraudulent transactions. I have extensive knowledge in card processes and payments. I am leaving the Royal Bank of <st1:country-region w:st="on">Scotland</st1:country-region> so that I can move to <st1:place w:st="on">Liverpool</st1:place> and start a career.
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Personal Profile<o:p></o:p>
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I am young ambitious person who wants to get on in life, I feel I have the key accountabilities to succeed in the position I have applied for. I operate a 5d`s approach,
Develop my Career by internal or external training,
Drive for Results by achieving sales targets and increasing margin,
Delight My Customers demonstrating my total commitment to their business,
Deliver On My Commitment by making sure the customer gets what he needs on time in full and
Dare to Change by introducing initiatives to grow and win new profitable business.
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Education<o:p></o:p>
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I went to <st1:place w:st="on"><st1:placename w:st="on">Monkseaton</st1:placename> <st1:placename w:st="on">Community</st1:placename> <st1:placetype w:st="on">High School</st1:placetype></st1:place> and left to go straight to work at the age of 16. Here are my current GCSE’s.
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English
B<o:p></o:p>
Maths
C<o:p></o:p>
Business
C<o:p></o:p>
French
C<o:p></o:p>
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I also have a GNVQ in IT and I completed Customer Service Levels 1-3 during my 3 year stay at Jewsons.
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