dell laptop rebooting

[jkane2808]

Can anyone help with this problem I have with my dell inspiron 6000 laptop. Over the last week I've had the dreaded blue screen, the problem being is that it reboots itself before I can actually see whats written on it. It then reboots and I receive a error message 'read failure on internal drive - no bootable devices - strike f1 to retry boot f2 for setup utility'. If i leave it for 10 mins or so it then reboots but say after 10/20mins blue screen again.
Just tonight the blue screen has stayed on long enough for me to read the error message which is 'problem with the following file partmgr.sys
PAGE_FAULT_IN_NONPAGED_AREA
Can anyone help please??
Thanks in advance

[BertRoot]

Have a read through here. You should have a look through the Event Viewer to see if there is anything obvious in there as well.

[jkane2808]

Thanks for the reply
I've had a look but i'm no IT professional and I cannot make sense of it.
I think it something to do with a usb driver what I can make out but it doens't say how to resolve it.
j

[ian_jedi]

do you still have the dell util CD? as you can boot from this and run a full diag, if not you can down load from the dell website, just enter your service tag into the support page.

cheers

Ian J

[jkane2808]

I'm unable to get into windows now just a cursor flashing in the top left corner of the screen.

[ian_jedi]

partmgr.sys
PAGE_FAULT_IN_NONPAGED_AREA

looking at that its the harddrive, or your partion is screwed up, enter the bios boot from cd and use your dell util disk.

[ian_jedi]

http://support.euro.dell.com/support...hs1&l=en&s=dhs

[jkane2808]

ran all tests from utility disc everthing has passed still can't load operating system just a cursor flashing in top left corner.
Help please

J

[ian_jedi]

did it do a harddisk test? if this passed you need to reinstall xp as your partion must be screwed up.

[jkane2808]

Have now reinstalled windows and everything okay up to now.
Thanks for everyone's help.

j

[jkane2808]

Can't believe this getting same porblems as above with new operating installed. I'm assumming this is a hardware problem then?
Could anyone advise on what I can do next please?
Thanks in advance

j

[TotallyRandom]

Start the system and at the Dell Splash Screen Press F12

Run the Hard Drive Diags let me know how they get on.

What Virus software you got on your machine?

what exactly is happening ?

[ian_jedi]

press ctrl alt and d, on the dell logo screen on boot this will also run a harddisk test if you can't get any from the disk.

[jkane2808]

Ran the diagnostic test and received the below message
DST Short Staus Test
Test result failed
error code 1000-0142
msg-unit 4 : Drive self test failed. status byte = 2.

I am running AVG anti virus.
Thanks

j

[ian_jedi]

error code 1000-0142

Hard drive has bad sectors - needs to be replaced.

[TotallyRandom]

if the system still has warranty will be replaced no problems

if you don't know your warranty stats pm me you service tag and i will check tomorrow when i get in. if not i will get you the part number and part sales number to phone and order the same one.