help with paypal please

[bdb]

hello guys i opened a case with paypal dispute thingy... because they seller never sent the item so i wanted my money back .... it has been opened for about 10 days ... what shall i do lol i aint got a clue ... or do i sit and wait for a reply with paypal ?

Close or Escalate
My concerns have been resolved, I want to close this dispute
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I would like to end communication and escalate this dispute to a claim with PayPal
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[gatch.]

if you haven't resolved it and haven't got a refund yet the escalate to a claim.
if you now have the item or your money back (or are 110% sure that you will) then close.
don't sit back and wait coz paypal will close the case and you will be left with nothing.

[bdb]

so shall i escalate it then ? because im sure he wont send it

[bdb]

i have escalated it see what happens now cheers for the help

[/dev/null]

I believe they give them 2 weeks to reply once it's escalated. If no response is received you generally get a refund. If they do respond I believe it's up to the seller to prove it was sent (recorded delivery etc). There's loads of other bits n bobs in the terms and conditions of it but that's about it.

[gatch.]

good luck! should be ok if you pay with paypal your insured (up to a set amount £500 i think) and as long as you play ball with them when contacted and stick to time scales as you have done here by escalating before they discard it then you should be ok. let us know of your outcome and how long it takes. how much money was involved?

[Freddy]

DF has a Debt on the Internet Recovery Team (DIRT) dedicated to recovering online transactions Basically you get an address and those close by pay a visit and recover the funds.

Got an address? What's the amount? Post up some details and you never know.

[bdb]

its only 21.00 and i no there telephone number but his wife answers and she says that he has left her...

[Mickey]

good luck! should be ok if you pay with paypal your insured (up to a set amount £500 i think) and as long as you play ball with them when contacted and stick to time scales as you have done here by escalating before they discard it then you should be ok. let us know of your outcome and how long it takes. how much money was involved?

Your actually covered for £150 to £500 depending on the sellers reputation, they also look at his previous history, to which he gets strike points. Theese arent like the strikes you get for non paying bidders. Keep any correspondence you get and use ebays messaging service so its logged. If you dont get a result at least its logged so someone else wont be fked by him

Hope you get sorted dude

[bdb]

cheers guys really appreciate your help will let you no what happens, i havent even recieved a email from paypal yet saying you escalated

[bdb]

lol just recived now :

You have chosen to escalate your dispute to a PayPal claim. By ending
communication with the seller, you are asking PayPal to investigate the
case and decide the outcome. As part of our investigation, PayPal will
review any communication you may have had in the Resolution Centre.

Thank you for contacting PayPal. We have begun our investigation of the
following transaction:


blah blah blah blah blah blah .......................................




We will make every effort to resolve this claim within 30 days, although we
may require additional time to complete our investigation.

You will be contacted by email and asked to provide additional information.
If you are filing a claim because you believe that you received fake or
inauthentic merchandise, you may be asked to submit a letter of
inauthenticity from a reputable expert who can substantiate your claim. You
are responsible for any costs associated with this appraisal. This letter
should be on official letterhead and include contact information so that we
can discuss your case with the expert if necessary.

Your participation is essential to the investigation and it is important
that you reply to requests for information within the specified timeframe.
Failure to do so will result in cancellation of the claim and you will
forfeit the possibility of a refund.

[Mickey]

They take ages dude, let them do wot they can. A phone call to them wont harm you and tell the person all about it. The more you keep this issue open the more they can do about it also tell them all the information you got. When they see this they will act to it

good luck again

[bdb]

what does it mean You
are responsible for any costs associated with this appraisal.

[Mickey]

lol i typed my last message while you types yours

its wot i said anyhow

good luck

[bdb]

nah i will leave it to them now i wont phone lol they can email me for information if they want. but still what does this mean they are going to charge me ?
you are responsible for any costs associated with this appraisal

i should have opened a dispute with ebay