Just called Virgin and got a better deal

[ZX7R]

I thought I'd share this as some of you may be in the same boat.

My package was originally with *** yonks ago and I was beginning to realise I may not necessarily have the best deal given the current offers for new Virgin subscribers.

Anyway, my old package was:

Family/XL TV package. (Whole lot apart from pay-per-view).
4Mb broadband
Telephone + evening/weekend free calls to landlines.
That was near £52 per month

I called customer services up and just asked what deals were on offer (I wasn't in a 12 month contract) and the guy offered me unlimited calls anytime and the 20Mb broadband for 6 quid extra (£57 p/m). I said that's no good so he passed me on to a supervisor. I was calm and friendly throughout the call so this was a pleasant surprise!

The supervisor offered me what I had already for £35 - or to upgrade to 20Mb broadband (keep existing phone and tv options) for £43! Still cheaper than what I was paying.

So if you think you're due a good deal, just phone and ask! You don't even have to be shitty!

[Mule]

So if you think you're due a good deal, just phone and ask! You don't even have to be shitty!

I think you've got it all backwards, you most likely got a better deal because you weren't shitty. If you want CS staff to help you always be nice.