BT HUB playing up

**lithho** · 25th October 2008

Hello people i have a bt home hub, and its starting just resetting its self ramdomly. I E was on the 360 last night and i was host, the hub just shut down so everyone got booted, thing is as soon as all the lights go out it starts straight back up again and carrys on fine till the next time it does it. so my question is, is it fucked and will bt replace it for free.

**Greyfox** · 25th October 2008

What hub version you got? Not still in warranty?

**lithho** · 25th October 2008

i think its just over a year old, its a black square thing lol, cant find a model number on it, its def the older shape one

**Greyfox** · 25th October 2008

Originally Posted by lithho

i think its just over a year old, its a black square thing lol, cant find a model number on it, its def the older shape one

Seems liek you have the bt home hub v 1.5. Done a quick search and it seems quite alot of people are having or have had this problem. Alot of people suggesting it is down to it overheating. Is it in a well ventialted area? Dont really know much about them, best bet is to call bt m8.

**lithho** · 25th October 2008

thank you, yea ive done some looking around and again seems to point to over heating, its on a desk with nothing around it so yea its well vented, i have noticed it is getting hot, alot hotter than when i first got it. thats prob why there is a new hub on the market now.
Will ring them this weekend and see what they say, hopefully its just a case of them sending me another but with BT you just never know lol

**Greyfox** · 25th October 2008

Originally Posted by lithho

thank you, yea ive done some looking around and again seems to point to over heating, its on a desk with nothing around it so yea its well vented, i have noticed it is getting hot, alot hotter than when i first got it. thats prob why there is a new hub on the market now.
Will ring them this weekend and see what they say, hopefully its just a case of them sending me another but with BT you just never know lol

Yeah the bt homehub v 2 came out in july and is supposed to be alot better fixing alot of the problems in the 1.5 v. Try and blag it and get one of them

**Mr.James** · 25th October 2008

My mates was doing exactly the same thing. Told him to get a new Netgear DG834GT and he's happy as larry with it. Not dropped his connection since he got it two weeks ago. He said it's always used to dropp regularly; once or twice a day...

**lithho** · 25th October 2008

was gonna type i cant do that as got one of my phone numbers running from it, but the the hub phnoe also comes with a charger so dont need the hub.
how ever before i get anything want to make sure i cant get another for free first as wont spend money unless i have to

**evilsatan** · 25th October 2008

Keep us updated mate, I havn't had this problem but would like an upgrade to the new hub if possible to avoid this happening

**lithho** · 25th October 2008

Originally Posted by evilsatan

Keep us updated mate, I havn't had this problem but would like an upgrade to the new hub if possible to avoid this happening

of course, im out tonight so will phone them tomorrow, im not sitting on the phone before i go out to BT, it will just piss me off with the wait lol

**casio** · 25th October 2008

Originally Posted by evilsatan

Keep us updated mate, I havn't had this problem but would like an upgrade to the new hub if possible to avoid this happening

when i was with bt i got a new hub 3 times and it was pretty easy (had the v1 and 2 v1.5's) when you ring up and tell them that its not working right (the restarting issue was enough) they'll ask you what os your using i normally run debian linux (im having to learn vista and xp at the moment as the systems at my new job use microsofts ''best'') and on hearing the words debian linux they just give up and send out a new one

**ilscuro** · 26th October 2008

Just call them up tell them you are pissed off with their shite service and that you wanna cancel, before they put you through to cancellations someone will ask you why you want to cancel, tell them, and i'm pretty sure you will get the new hub, it worked for me, i got the new hub, and a 18 month contract for the price of 12 months.

**casio** · 26th October 2008

so for a new hub that if your old one was overheating should have been replaced anyway, they got you to agree to a new 12 month contract? you really showed them fella

**ilscuro** · 26th October 2008

lol no there was nowt wrong with my hub i was just saying if he phones them up threatening to cancel he will get a new hub.

I can think of worse isp's than bt though, where else would i be allowed to download 100 gig a month, wihout being capped? So another 12 months with them wasn't so bad methinks.