Dell CX300 SAN Upgrade

[Mr.James]

Hi,

I've recently bought an a second tray of disks for a Dell branded EMC CX300 SAN. It's got 15x146gb disks but my firmware (or FLARE as EMC like to call it) is only v16 and for it to recognise the 146gb disks I need to upgrade to v19 minimum.

I've spoke to Dell about getting them to send me over the upgrade but they say that they can't (coz too many people break them) and want to charge me £1,800 for a bloke to come out and do it for me.

Basically when I ordered it they cocked up and ended up out of pocket so I think they're trying to recoup their losses from me by hiking up the price of the engineer.

Has anyone ever used this service before and know how much they charge?

Even better does anyone have access to FLARE v19 and the latest one (i think it's v24 or v26) so that I can do the upgrade myself? I also have an EMC CX300 DAS, which is essentially the same box, that I have upgraded before so I'm loathed to pay out nearly 2 grand for a job I know I could do myself in half a day.

[Stam Dan]

Sorry for late reply.. But I work for a Dell reseller (we also sell EMC outside of the Dell rebadge)

Email me and I might be able to help for less money.

dan.green@storm-technologies.com