similar to Argyls problem with eb*y seller..

**mc.dodd** · 28th October 2009

A mate of mine has had a similar problem recently when buying a dvd.. it turned out to be a copy, although advertised as genuine.. it cost her �40!! (boxset).. I told her to open a dispute but pp closed it saying because she made an offer instead of buy it now she ain't covered.. this can't be right surely..?

I looked up T&C and it states that if an item is SNAD (not as described) then it can be returned.. part of SNAD is that if the item is counterfeit then it can be disputed and claimed back..

so can we make a claim for that reason.. I told her to report the seller for selling counterfeits..
any advice appreciated..

**DJAd** · 28th October 2009

Report the seller and they will have to open a dispute to start the proceedings to get a refund. I think it might take up to 30 days from memory, but I've got all my money back when I have had to dispute items before.

**Mystical_2K** · 28th October 2009

as far as im aware your covered no matter how you purchased from ebay, buy it now, make offer, bidding etc. report them for selling counterfeit goods and you shouldnt have a problem

**maltloaf** · 28th October 2009

there's a specific bit in the claim form for counterfeit goods. I would imagine that after a few such claims the seller gets banned. I'm not sure what happened re the offer meaning you're not covered, unless you did the transaction out of ebay ?