i just waited for 3 months for resident evil to arrive for my gamecube.

yesterday i got the following email from them

I do apologize, but I received Resident Evil back today. It was marked by customs as unclaimed. I have credited you for the disc less $4 for the reshelving fee.

what does this mean i asked them. no reply. last time i ever order from them.

so where next? the-rage.com? where can i get stuff cheapest including (reliable) shipping? (and preferably no customs charge)