Last night we noticed the internet slowed right down, it was downloading at 0.2mbit on a 8mbit connection.
After ruling out every single thing in the house, we gave BT internet support people at phone at 11pm last night and they said they would do a line test and call us back in 15 minutes. I know people who have worked in BT call centres and I know that this can be bollocks, but sure enough they said there was a copper line fault and that they could do nothing more until the line people got in during the morning.
Dad phoned the line people this morning and they said their SLA meant it had to be fixed by Friday and that they would get an engineer on the case. A few hours later, we did a speed test and the internet was twice as fast as it was before it broke in the first place so whatever was broken has obviously been broken to some extent for a while.
We're now getting over 5mbit on speed tests when BT say the line can only do 6mbit due to distance from exchange. That's pretty good in my book.
Considering all the horror stories about BT taking months to fix problems and achieving nothing I am really impressed. They've had some problems lately but they've obviously really turned things around.
Just thought I'd share some positivity