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  1. #1
    DF Moderator {{909}}'s Avatar
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    Default Should I push my luck with an apologetic talktalk?

    I've finally got the bunch of cocks to admit they're wrong about a £200 charge and its going to be refunded in a few days, thankfully. The thing is, ive also spent about 40 quid on calls to their useless call centres, as well as having to pay a reconnection fee with another ISP since they disconnected my line which is another £40, and weve lost the phone number we had for the last 15 years. I am in direct communication with their CEO now, so its not like I'd have to go though the usual call centres to get a response, so, should I push for them to cover the additional costs I've incurred while trying to sort this out?
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  2. #2
    DF VIP Member Bald Bouncer's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Yes of course, if you are out of pocket through no fault or error on your part I would say it's your duty to try and recover it

  3. #3
    DF PlaYa Owl's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Yes. Why should you be out of pocket for their mistake.

  4. #4
    DF Jedi stevo25's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    but of course this goes without saying and if he does refund how will it look for the company? much better than if he snubs you.

  5. #5
    DF Jedi jaguar982's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Deffo and a bit of compo at least

    jag
    I'm not racist i hate everybody

  6. #6
    DF Super Moderator
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    Default Re: Should I push my luck with an apologetic talktalk?

    Yep. Negligence should be accounted for. They've caused you an inconvenience - make them pay up!


  7. #7
    DF Jedi theodotcom's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Like everyone else has said, definately, and more!

  8. #8
    DF Moderator {{909}}'s Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    im trying to write an email now but i cant help sounding like im just on the scrounge, anyone good at this?
    I want it to sound like I deserve the cash, as I do. Im going to check my call logs before i send anything anyway, so i can present them with the fees since ive been trying to sort out the issues.
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  9. #9
    DF PwNagE super mike's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Just write up an invoice and send it directly to the CEO's office for his attention. Time spent on the phone, writing emails etc. Plus expenses (with a breakdown). Tell him that you are sending it to make up for time lost due to his company's incompetence.

  10. #10
    DF Moderator {{909}}'s Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    well I got a result, the original fees returned to me and £70 in costs, brilliant! Thanks for the encouragement
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  11. #11
    DF PwNagE super mike's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Nice one, well done.

  12. #12
    DF PwNagE ant3b's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Always best to complain to the CEO...

  13. #13
    DF Jedi jaguar982's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Well done next round is on you then

    jag
    I'm not racist i hate everybody

  14. #14
    DF Jedi lloydi's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    you got his email addy mate, my best mate is having hell and all problems with talk talk

  15. #15
    DF Moderator {{909}}'s Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    try this mate : [Only registered and activated users can see links. ]
    [Only registered and activated users can see links. ]

  16. #16
    DF Jedi lloydi's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Quote Originally Posted by {{909}} View Post
    try this mate : [Only registered and activated users can see links. ]
    cheers mate

  17. #17
    DF PiMP jcat's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    talktalk were on watchdog tonight... might be worth a watch on iplayer [Only registered and activated users can see links. ]

  18. #18
    DF Moderator {{909}}'s Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    Quote Originally Posted by jcat View Post
    talktalk were on watchdog tonight... might be worth a watch on iplayer [Only registered and activated users can see links. ]
    fuck me, when i heard that music at the start of the clip i almost threw up, I heard it about 300 times while on hold.
    [Only registered and activated users can see links. ]

  19. #19
    DF Jedi flanflinger's Avatar
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    Default Re: Should I push my luck with an apologetic talktalk?

    yes fucking right you should ... and as for losing the phone number tell them they owe you the cost of replacing your business cards, letter heads and flyers and whatnot as they all had your number on.
    Who were you when you thought you where you was?. Whats a matter for can't you want to?

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