I've finally got the bunch of cocks to admit they're wrong about a £200 charge and its going to be refunded in a few days, thankfully. The thing is, ive also spent about 40 quid on calls to their useless call centres, as well as having to pay a reconnection fee with another ISP since they disconnected my line which is another £40, and weve lost the phone number we had for the last 15 years. I am in direct communication with their CEO now, so its not like I'd have to go though the usual call centres to get a response, so, should I push for them to cover the additional costs I've incurred while trying to sort this out?