Close

Results 1 to 19 of 19
  1. #1
    DF Super Moderator {{909}}'s Avatar
    Join Date
    Apr 2001
    Location
    China
    Posts
    16,232
    Thanks
    396
    Thanked:        1,385
    Karma Level
    1340

    Default Should I push my luck with an apologetic talktalk?

    I've finally got the bunch of cocks to admit they're wrong about a £200 charge and its going to be refunded in a few days, thankfully. The thing is, ive also spent about 40 quid on calls to their useless call centres, as well as having to pay a reconnection fee with another ISP since they disconnected my line which is another £40, and weve lost the phone number we had for the last 15 years. I am in direct communication with their CEO now, so its not like I'd have to go though the usual call centres to get a response, so, should I push for them to cover the additional costs I've incurred while trying to sort this out?

  2. #2
    DF VIP Member Bald Bouncer's Avatar
    Join Date
    Jun 2001
    Location
    UK
    Posts
    9,771
    Thanks
    4,161
    Thanked:        5,595
    Karma Level
    1131

    Default Re: Should I push my luck with an apologetic talktalk?

    Yes of course, if you are out of pocket through no fault or error on your part I would say it's your duty to try and recover it

  3. #3
    DF VIP Member
    Owl's Avatar
    Join Date
    Jul 2006
    Location
    Rotherham
    Posts
    516
    Thanks
    6
    Thanked:        2
    Karma Level
    370

    Default Re: Should I push my luck with an apologetic talktalk?

    Yes. Why should you be out of pocket for their mistake.

  4. #4
    DF VIP Member stevo25's Avatar
    Join Date
    Nov 2000
    Location
    grim north
    Posts
    3,349
    Thanks
    1,413
    Thanked:        700
    Karma Level
    485

    Default Re: Should I push my luck with an apologetic talktalk?

    but of course this goes without saying and if he does refund how will it look for the company? much better than if he snubs you.

  5. #5
    DF VIP Member
    jaguar982's Avatar
    Join Date
    Jul 2001
    Location
    Planet ZOD
    Posts
    2,105
    Thanks
    387
    Thanked:        188
    Karma Level
    462

    Default Re: Should I push my luck with an apologetic talktalk?

    Deffo and a bit of compo at least

    jag


    I'm not racist i hate everybody

  6. #6
    DF Super Moderator
    DejaVu's Avatar
    Join Date
    Nov 2005
    Location
    Essex
    Posts
    9,107
    Thanks
    1,836
    Thanked:        4,004
    Karma Level
    953

    Default Re: Should I push my luck with an apologetic talktalk?

    Yep. Negligence should be accounted for. They've caused you an inconvenience - make them pay up!


  7. #7
    DF VIP Member theodotcom's Avatar
    Join Date
    Jul 2001
    Location
    London
    Posts
    2,302
    Thanks
    242
    Thanked:        153
    Karma Level
    431

    Default Re: Should I push my luck with an apologetic talktalk?

    Like everyone else has said, definately, and more!

  8. #8
    DF Super Moderator {{909}}'s Avatar
    Join Date
    Apr 2001
    Location
    China
    Posts
    16,232
    Thanks
    396
    Thanked:        1,385
    Karma Level
    1340

    Default Re: Should I push my luck with an apologetic talktalk?

    im trying to write an email now but i cant help sounding like im just on the scrounge, anyone good at this?
    I want it to sound like I deserve the cash, as I do. Im going to check my call logs before i send anything anyway, so i can present them with the fees since ive been trying to sort out the issues.

  9. #9
    DF VIP Member super mike's Avatar
    Join Date
    Aug 2004
    Location
    hereford
    Posts
    6,082
    Thanks
    295
    Thanked:        252
    Karma Level
    701

    Default Re: Should I push my luck with an apologetic talktalk?

    Just write up an invoice and send it directly to the CEO's office for his attention. Time spent on the phone, writing emails etc. Plus expenses (with a breakdown). Tell him that you are sending it to make up for time lost due to his company's incompetence.

  10. #10
    DF Super Moderator {{909}}'s Avatar
    Join Date
    Apr 2001
    Location
    China
    Posts
    16,232
    Thanks
    396
    Thanked:        1,385
    Karma Level
    1340

    Default Re: Should I push my luck with an apologetic talktalk?

    well I got a result, the original fees returned to me and £70 in costs, brilliant! Thanks for the encouragement

  11. #11
    DF VIP Member super mike's Avatar
    Join Date
    Aug 2004
    Location
    hereford
    Posts
    6,082
    Thanks
    295
    Thanked:        252
    Karma Level
    701

    Default Re: Should I push my luck with an apologetic talktalk?

    Nice one, well done.

  12. #12
    DF VIP Member
    ant3b's Avatar
    Join Date
    Apr 2004
    Location
    United Kingdom
    Posts
    8,127
    Thanks
    593
    Thanked:        165
    Karma Level
    622

    Default Re: Should I push my luck with an apologetic talktalk?

    Always best to complain to the CEO...

  13. #13
    DF VIP Member
    jaguar982's Avatar
    Join Date
    Jul 2001
    Location
    Planet ZOD
    Posts
    2,105
    Thanks
    387
    Thanked:        188
    Karma Level
    462

    Default Re: Should I push my luck with an apologetic talktalk?

    Well done next round is on you then

    jag


    I'm not racist i hate everybody

  14. #14
    DF VIP Member lloydi's Avatar
    Join Date
    May 2004
    Location
    Lowestoft
    Posts
    4,005
    Thanks
    235
    Thanked:        512
    Karma Level
    483

    Default Re: Should I push my luck with an apologetic talktalk?

    you got his email addy mate, my best mate is having hell and all problems with talk talk

  15. #15
    DF Super Moderator {{909}}'s Avatar
    Join Date
    Apr 2001
    Location
    China
    Posts
    16,232
    Thanks
    396
    Thanked:        1,385
    Karma Level
    1340

    Default Re: Should I push my luck with an apologetic talktalk?


  16. #16
    DF VIP Member lloydi's Avatar
    Join Date
    May 2004
    Location
    Lowestoft
    Posts
    4,005
    Thanks
    235
    Thanked:        512
    Karma Level
    483

    Default Re: Should I push my luck with an apologetic talktalk?

    Quote Originally Posted by {{909}} View Post
    cheers mate

  17. #17
    DF VIP Member jcat's Avatar
    Join Date
    Jan 2003
    Location
    uk
    Posts
    300
    Thanks
    2
    Thanked:        3
    Karma Level
    282

    Default Re: Should I push my luck with an apologetic talktalk?

    talktalk were on watchdog tonight... might be worth a watch on iplayer http://www.bbc.co.uk/blogs/watchdog/...talk_talk.html

  18. #18
    DF Super Moderator {{909}}'s Avatar
    Join Date
    Apr 2001
    Location
    China
    Posts
    16,232
    Thanks
    396
    Thanked:        1,385
    Karma Level
    1340

    Default Re: Should I push my luck with an apologetic talktalk?

    Quote Originally Posted by jcat View Post
    talktalk were on watchdog tonight... might be worth a watch on iplayer http://www.bbc.co.uk/blogs/watchdog/...talk_talk.html
    fuck me, when i heard that music at the start of the clip i almost threw up, I heard it about 300 times while on hold.

  19. #19
    DF VIP Member
    flanflinger's Avatar
    Join Date
    Dec 2005
    Location
    on your sister
    Posts
    3,064
    Thanks
    184
    Thanked:        104
    Karma Level
    477

    Default Re: Should I push my luck with an apologetic talktalk?

    yes fucking right you should ... and as for losing the phone number tell them they owe you the cost of replacing your business cards, letter heads and flyers and whatnot as they all had your number on.
    Who were you when you thought you where you was?. Whats a matter for can't you want to?

Similar Threads

  1. Good luck Juventus
    By ilscuro in forum Football
    Replies: 22
    Last Post: 8th May 2003, 08:01 PM
  2. good luck
    By diablos in forum Football
    Replies: 0
    Last Post: 29th March 2003, 01:59 PM
  3. Lets face is a convoy of Artics full of luck
    By MajorFU in forum Football
    Replies: 5
    Last Post: 20th March 2003, 07:34 PM
  4. Wish me luck
    By Gel in forum The Dog and Duck
    Replies: 23
    Last Post: 5th October 2002, 09:36 AM
  5. Any Luck with NFL 2K3?
    By ILuvFreeTV in forum Microsoft Consoles
    Replies: 4
    Last Post: 27th August 2002, 11:14 PM

Social Networking Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •