Any Sage Experts?

[MsDG]

No, not any cooking jokes - thankyou very much!

This is a 3rd party question, so I do not have more details than the question listed below... but I am hoping one of you super brains will know what the duck it means and will know the answer???

Anyway a friend has a customer who has just started using Sage (so I presume a newish version). The customer claims that the Sage software does not allow them to reverse/pay back settlement discount on credit notes?

[hoponbaby]

It sounds a bit of a vague explanation on what they're trying to achieve. Is it on the credit note generation or on the sales/purchase ledger? Also are they logged in as manager or as a restricted permissions user?

[MsDG]

in response to your question...

"In layman's terms,customers deduct discount by posting the total value of the invoices to their ledger and I assume by way of a formula,discount is deducted from the total,resulting in a reduced payment to us. What my customer is saying is that the Sage system,cannot 'pay back' this discount on credit notes."

[hoponbaby]

Aah, I get you.

In itself what they are saying is correct, Sage will allow you to put a discount amount against an invoice but not a credit note when doing the payment allocations, presumably they are entering discount against each individual invoice.

A couple of ways to resolve it:

Allocate the credit notes against the related invoices before they work out the applicable discount.

Work out the discount out on a seperate schedule and process it in one block - run off day books reports for purchase invoices and purchase credit notes, net them off against each other then take the 2.5% (or whatever) off the balance to get the proper discount figure. This can then be posted as a credit note. If they pay each applicable invoice and credit in full then pick up this extra credit it should all balance off.

It sounds a messy way but it's actually quicker than them working out the discount on each invoice which is what it sounds like they're trying to do.

[MsDG]

I have absolutely no idea what you just said but the guy I passed your answer to says you are a fucking genius! Thanks

[hoponbaby]

Glad it helped