Mine started to randomly reboot then would not power up at all.
Had Amazon call me back using the website and they confirmed it needed to be replaced after asking me to hold the power switch for 15 seconds which did nothing.
When it came to sending me a new one they stalled as I had registered it on a new Amazon account but never bought any books so they needed a credit card. I had done this on purpose to get the updates but add my only collection of ebooks.
When asked why they said it was to confirm my address and that they won't debit it.
OK I think lets see and I give them a prepayment visa card I use online.
This then becomes a problem because they attempt to authorizes £200 on the card but there isn't that amount on it which prompts her to admit that they were in fact pre authorizing the amount to cover in case I failed to send the old one back inc shipping.
No need I said I will return it to Tesco where I bought it. ... No you won't she says they are not authorized to do so.
Cut a long story short Tesco's at first refused on the grounds that they just acted as an agent for Amazon. Much like you do for Kelloggs I replied !
In the end after a few phone calls they did indeed swap it so no long wait over the holiday and a shiny new kindle No 2.
Who else has had theirs swapped out?
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