Just wondering what software do people on here use for managed services.

We are currently using Labtech and I'm not really sure about it to be honest, their support is really lacking if you do have an issue. I didn't have much say in the purchase of it but I think it was sold on the premise that it can handle everything but trying to get it do simple things seems a nightmare.

And the training videos on how to use the software are diabolical.

Has anyone got experience with any open source equivalents?

Any advice / recommendation welcome.