As Treasurer of the local branch of a national charity, I have on-line access to our bank account which is held by Barclays Bank.
Acess is controlled by a smart card and reader, e-signer and Rapport software.
Today, the usual log-in screen and link just went round and round in circles.
I contacted Barclays help desk and they said:
1) My iMac needed to be rebooted to "clear" the card reading software - it was and it didn't;
2) The version of e-signer I had was out of date and I needed to install a later version. The version they emailed was the same as that already installed;
3) The problem was Safari, as only Safari 3 would work and that wasn't available on Snow Leopard - yet Safari v5.0 did work, although I cannot recall whether v5.1 has ever worked or not;
4) I should use Firefox instead of Safari, although that too needed to be v3 - what is it with version 3 of browsers? And I hate Firefox;
5) I mentioned that I had camino and Opera available - they asked what they were!;
6) They would get back to me as they needed technical advice from a Mac expert - they never did get back to me.
So, does anyone else access Barclays Internet Business Banking with Snow Leopard (X.6.8) and, if so, what browser version do you use, etc.
What could be the cause of this new problem?
I also access an RBS account and that works just fine.
Thanks in advance.
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