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  1. #1
    DF VIP Member crazyadi's Avatar
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    Help laptop not booting

    hi guys looking for a little help please

    my daughters sister has an acer extensa which was dragged from the kitchen work surface onto the floor, since then it wont boot.
    i have tried safe mode and it will load lots of things then just hangs, also just hangs when choosing the repair option for boot. I turned off auto restart on error and the blue screen says, unmountable_boot_volume, is the drive screwed or is it just corrup boot sequence?


    thanks peeps.

    adi

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    evilsatan's Avatar
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    Default Re: laptop not booting

    Hopefully it's just the HDD that has gone. Was the laptop on when dropped? If so the platter may be damaged in the HDD. You could try a low level format on the drive using the ultimate boot CD (free download), or dariks boot and nuke. Then try to install a fresh windows after.

    If there is data which needs backing up then connect the HDD to an external docking station or as a slave drive to your PC and browse the files through 'my computer' to copy them off.


  3. #3
    DF VIP Member crazyadi's Avatar
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    Default Re: laptop not booting

    thanks evil, nothing to back up its just full of justin bieber i imagine :-/
    yes it was turned on when it fell, the fall was broken by the dogs head which i guess is why the screen aint smashed. anyway i think ill try formatting it see what happens. thanks

    adi

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