mate in 2 weeks they will send u a standard letter they sent me back one of the blank ombudsmans forms, i phoned thenm up and went spastic but apparently its standard procedure, apparently i should have an offer within 8 weeks then you have to reply in writjng accepting or declinibg it ghen takes 4 weeks fr the money, im doing mine with hsbc so is my housemate, hope the info helps
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