BTInfinity Is it Worth It?

[ka$h]

Well Infinity 2 ordered over the weekend. It's the transition I'm not looking forward too. Anytime without BB will kill me

Now to sort the TV side of things!

[Red Phoenix]

I had a drum total of 20mins without internet and this was the time it took the engineer to resolve the issues mate. Because of the fibre change you will have BB right up until the engineer is heading to the cabinet to switch it over.

So No need to worry mate

[eblaster101]

yes they call as well to warn you its going to switch off.

[eblaster101]

https://www.vouchers.bt.com/offer/sainsbury/

dont forget your sainsbury card.

[Goldberg]

I am still waiting for my card! No mention since registering..

[BigBrand]

Does anyone know if you can request to change exchanges?

my local one isn't ready or on the roll out plan but one 0.4m away is available!

[EvilBoB]

If you are lucky you may be able to get this to happen. I've managed to talk my way into it a few times in the past. The best you can do is call them up and tell them your findings. It's not difficult to get moved to a different exchange - especially with the current infrastructure. it does, however, depend on the subscription rate of the exchange you want to move to. I spoke to a friend who is a local OpenReach engineer to get moved about a month ago and he checked and the exchange is at capacity so they can't do it until new kit is installed - and there was no plans to add to it when I spoke to him.

[DejaVu]

BT have changed over my phone line today, so I phoned them to find out what's happening with my Broadband and Caller Display, only to be told the order for Infinity had been cancelled.
I asked why and the answer I got was because I had a previous telephone/broadband provider! WTF!?

Nice to see that the original reason I left BT has not changed.
I can now only hope their Infinity Broadband Service out does there Customer Service when I finally get around to playing with it!

[ka$h]

BT have changed over my phone line today, so I phoned them to find out what's happening with my Broadband and Caller Display, only to be told the order for Infinity had been cancelled.
I asked why and the answer I got was because I had a previous telephone/broadband provider! WTF!?

Nice to see that the original reason I left BT has not changed.
I can now only hope their Infinity Broadband Service out does there Customer Service when I finally get around to playing with it!

Not good and doesn't bode well for my change ove on the 7th June. I will phone them next week and find out WTF is going on.

[Red Phoenix]

BT have changed over my phone line today, so I phoned them to find out what's happening with my Broadband and Caller Display, only to be told the order for Infinity had been cancelled.
I asked why and the answer I got was because I had a previous telephone/broadband provider! WTF!?

Nice to see that the original reason I left BT has not changed.
I can now only hope their Infinity Broadband Service out does there Customer Service when I finally get around to playing with it!

As mentioned previously this happened to me, although the Infinity BroadBand team called me and arranged an alternative date the day after my line went active. They did however tell me they where going to do this and when to expect the call to re-process and they stuck to that mate.

[eblaster101]

try posting on the forum for BT they may be able to help better or speed things up

[DejaVu]

I'm now going to do that.
Here is my BT experience so far -

9th May - Order made
22nd May - Told no BT Infinity til the line is activate. Will be 'Fast Tracked' an engineer as a matter of urgency, no longer than 5 days.
24th May - Phone activated
25th May - Call from BT telling me the earliest Engineer date is 6th June.

I now feel I've been suckered into a contract. Now it's active they think they have me and can make me wait - WRONG!
So far, very poor show. I'm ringing them again tomorrow to demand it get sorted earlier or I'm going to cancel the lot and return to Sky.
I'm going to use the 'I'm a new customer and am disgusted' card. From the first call, if they told me it could take up to a month, I might have thought twice.

At the moment, I'm still on my Sky connection to the internet (somehow) Thank fuck!

I hate the fact that when I ring up it's a lottery whether I'll understand the phone operator - and if they are competent enough to solve my complaint.
I know sure as shit, Sky didnt take almost a month to sort it all out, a week max from the day I called them.

Supposedly I'm just waiting for an Engineer.
If that's the case, they will either reschedule me in much quicker or lose a new customer and I'll just wait til Sky Fibre hits my area.

/rant over

See what happens tomorrow.
Off to post my rant on BT's forums in full view of all potential customers.

[Thrush]

If BT have a twitter account you should twitter it as well.

[Tim.Lad]

looks like you are just a victim of opereach internal order process you can not add an order to a line until all existing orders are complete so the first order was a line migration and number port back to BT they could not start the Broardband order until that was complete then you have the standard 2 week lead time on the engineer..

[EvilBoB]

An Infinity install as NOT the same as activating a standard ADSL line. Your master socket needs to be replaced and more tweaks made in the cab and the exchange. The Openreach engineers are stretched at the moment as there are so many people taking up the new service.

If you want to spam @btcare on Twitter they may be able to assist in speeding things up for you.

[DejaVu]

Have the forums and @BTCare on the case. Had an encouraging tweet reply and a reply from someone in the same boat on the forums.

Hopefully a phone call will follow. Cheers for the advice lads.
It appears BT are having problems Migrating ADSL lines from other providers.

--EDIT
Seems Twitter has more of an effect than BT's Customer service line...

Hello

Thanks for taking the time to contact us on Twitter and for taking my call.

As advised on the phone I have sent a request off today to see if I can get the order fast tracked for 29th or 30th May between 8am and 8pm.
I cant guarantee that I can get a sooner appointment. I should have an update on this tomorrow and I'll be in touch with you then.

Speak soon

Best wishes,
Toni Mc Closkey
BTCare Social Media Team

--EDIT 2
Just had a SMS from BT. if this pulls off - I might just be persuaded to start singing their praises again.

Sorry we missed your engineer visit. Your new visit's on 29 May 2012 between 1pm - 6pm. Need to change? www.bt.com/ordertracking

[eblaster101]

enjoy mate. Make sure you ask the engineer nicely for a spare faceplate.

[ka$h]

enjoy mate. Make sure you ask the engineer nicely for a spare faceplate.

enlighten the braindead amongst us, why a spare faceplate?

[eblaster101]

simple answer to that is why not. Nice to have a spare of everything.

[ka$h]

Ummmm... ok, best go buy me a spare house :|

Sorry, just thought there was an ulterior motive which involved poking around with it to give some additional benefit that I wasn't aware of