Energy companies really do take the piss. I am £500 in credit with Scottish Power and it is increasing all the time. I have been trying for 2 months now to get the money refunded. For the first month they ignored my request and when it finally came through, apparently the meter reading wasn't within the allotted time (because they took so long to reply...!) and I needed to provide a new reading. I did this and requested again. A week passed and I get a notice that due to a system update they are currently unable to refund my money and will do so as soon as they can. A week passes and a new bill goes out, I am then further in credit. I receive an email asking whether I want the extra money refunded. I reply that I do. Another week passes and I am given the same - System update issue, unable to process refund message.
They are taking the piss. They have a week to provide my refund or I am complaining to the Ombudsman. I have all the emails they have sent, including the notification of my request 2 months ago. I may even switch energy companies. Not that it would bother them much, I assume.
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