sent my lads phone in for repairs under warranty, as it wouldn't turn on or charge.
they sent me it back saying it was damaged, and not covered.
but they also sent a really good photo of the fault!
it was the three battery posts that slot into the battery. one of them was adrift from the board.
so I opened up the phone at the back (6 screws) and soldered it back in place!
now it works again.
the cheeky sods wanted £70 to replace the phone, now they get nothing.
all thanks to the photo the engineer sent.