Using Windows XP on an 5 year old Samsung netbook, so after the end of XP support he decided to install the free version of Avast Antivirus. Had a few problems & couldn't download anything so decided to uninstall it (used add & remove programmes in control panel).
After re-starting PC everything has gone from the My Documents folder - Photos - videos, MP3s, & all documents & files etc.... Got no back up of any of the important stuff & desperate to get the family photos documents back.
Not tried a system restore yet but don't think this would restore any of the My Documents folder ?
Has tried using Getbackdata FAT version (is this wrong version - should it be the NTFS version ?) but did not find anything at all.
Any suggestions or help for him please ?