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  1. #1
    DF VIP Member Russ's Avatar
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    Default Mate lost everything in My Documents folder

    Using Windows XP on an 5 year old Samsung netbook, so after the end of XP support he decided to install the free version of Avast Antivirus. Had a few problems & couldn't download anything so decided to uninstall it (used add & remove programmes in control panel).
    After re-starting PC everything has gone from the My Documents folder - Photos - videos, MP3s, & all documents & files etc.... Got no back up of any of the important stuff & desperate to get the family photos documents back.

    Not tried a system restore yet but don't think this would restore any of the My Documents folder ?

    Has tried using Getbackdata FAT version (is this wrong version - should it be the NTFS version ?) but did not find anything at all.

    Any suggestions or help for him please ?

  2. #2
    DF Super Moderator JonEp's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Might not be lost just My Docs folder changed.

    Go to CMD prompt and run dir *.jpg /s from the command line and see if the pics are there ..

    Sent from my Nexus 7 using Tapatalk

  3. #3
    DF Super Moderator JonEp's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Actually first type cd\ to get you to route of C before running the above.

    Sent from my Nexus 7 using Tapatalk

    Thanks to JonEp

    Russ (10th April 2014) 


  4. #4
    DF VIP Member Russ's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Ok - thanks for your reply will get him to try that hopefully tomorrow. He did try to do a search for one of the folders using windows explorer that was in the Pictures album but didn't get any results.

  5. #5
    DF Super Moderator Over Carl's Avatar
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    Default Re: Mate lost everything in My Documents folder

    As it's XP, use windows explorer to go to c:\documents and settings\. Now you should see a load of folders that correspond to the users. Poke around in these and see if anything turns up - I've seen windows sometimes gets bored of an existing profile and makes a new blank one for a laugh.

    (btw, if it was a vista/7 system you go to c:\users instead).

    Thanks to Over Carl

    Russ (10th April 2014) 


  6. #6
    DF Jedi reverend's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Odds are it would be NTFS - tell him not to write anything to the disk if possible (it maximises the chances of getting things back) and try something like Getdataback NTFS - it's a free trial so you can try it and see what it finds before you pay.

    Good luck!

    Thanks to reverend

    Russ (10th April 2014) 


  7. #7
    DF VIP Member Russ's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Quote Originally Posted by reverend View Post
    Odds are it would be NTFS - tell him not to write anything to the disk if possible (it maximises the chances of getting things back) and try something like Getdataback NTFS - it's a free trial so you can try it and see what it finds before you pay.

    Good luck!
    Cant use GetDataBack if installed on the drive that need to make recovery from - any other options or anything that can install onto the same drive ?

  8. #8
    DF Jedi reverend's Avatar
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    Default Re: Mate lost everything in My Documents folder

    This is a portable version mate that should just run from USB etc:

    [Only registered and activated users can see links. ]

    Another version here:

    [Only registered and activated users can see links. ]

    Thanks to reverend

    Russ (10th April 2014) 


  9. #9
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    DejaVu's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Can always use GetDatBack even if recovering TO the original drive. It's just not recommended on flakey hard drives.

    Easeus Data Recovery I found works a lot quicker and easier.... PM me for some details if required.

    Last night I reinstalled a customers PC whose information I backed up to a Logical partition (foolish mistake) - reinstalled machine - Drive now inaccessible.
    Formatted the drive clean, assigned a drive letter. Ran Easeus on it... recovered the lot. Result.

    Thanks to DejaVu

    Russ (11th April 2014) 


  10. #10
    DF PwNagE liveseytowers's Avatar
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    Default Re: Mate lost everything in My Documents folder

    I'd do a treesize on the c drive to see where the bigger folders are as there is a chance they we still there just moved? Download free version from here [Only registered and activated users can see links. ]

    Sent from my HTC One using Tapatalk

    Thanks to liveseytowers

    Russ (11th April 2014) 


  11. #11
    DF VIP Member Russ's Avatar
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    Default Re: Mate lost everything in My Documents folder

    No good result so far - tried Easeus Data Recovery & that did not find any of the lost files or folders. He managed to obtain a copy of Active@ UNDELETE Enterprise Edition, this did manage to find most or all of the lost files and folder names, but failed to recover anything - there is or was several GBs of photos & it found the files & correct names & various folder names, but when he tried to recover them every photo was blank - even though file sizes appear to be correct. Non of the videos or MP3s will play & no document files will open either.

    He has tried doing a few searches of the C drive for some various file names but no luck yet again.

  12. #12
    DF VIP Member Pegasus's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Easy Recovery Pro by Ontrack, use it in RAW mode.
    Understeer is when you hit a wall with the front of your car
    Oversteer is when you hit the wall with the back of your car
    Horsepower is how fast your car hits the wall
    Torque is how far your car sends the wall across the field once you've hit it

    Thanks to Pegasus

    Russ (18th April 2014) 


  13. #13
    DF VIP Member Russ's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Quote Originally Posted by Pegasus View Post
    Easy Recovery Pro by Ontrack, use it in RAW mode.
    Thanks, have you got any links for it please ?

  14. #14
    DF VIP Member Pegasus's Avatar
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    Default Re: Mate lost everything in My Documents folder

    Quote Originally Posted by Russ View Post
    Thanks, have you got any links for it please ?
    You have PM
    Understeer is when you hit a wall with the front of your car
    Oversteer is when you hit the wall with the back of your car
    Horsepower is how fast your car hits the wall
    Torque is how far your car sends the wall across the field once you've hit it

    Thanks to Pegasus

    Russ (19th April 2014) 


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