Not sure if this is the right section
I recently started an IT Company providing Managed IT services for SMEs. Things are moving quicker than I anticipated. I have been happily using spiceworks to log tickets but the reporting functionality of it is not up to scratch.
Can anyone here recommend a ticketing system which can do the following;
-Email the ticket information to the end user
-Email monthly reports on how many tickets each company opened/closed
-Allow for custom fields when logging a new ticket. E.g. PC > Hardware > Faulty. This information needs to integrate into reporting in the future. So I can see if a certain company seems to have more printer problems than anything else.
[Only registered and activated users can see links. ]
facebook.com/sonaitltd (please thumbs up the page, if you have a minute)