Not sure what's the issue but my parents have moved to Portugal have a bloody huge sat dish on the house yet can't get any of the sky channels on the f5s!

now I know someone else in Portugal that has all the channels on another box that I sourced for them.
so I'm guessing the dish is pointing the wrong way.

now I sent them a sat finder but movement of the dish is very limited.
is there a chance it's pointing to the wrong satellite?

if it is pointing on the wrong direction which direction should it be facing?
and would they need to alter the angle etc?

thanks guys.
Paul.