It really fucks me off when I tell an automated voice recognition the account number, my name, postcode and any other information so they can "better direct my call" and then get asked for exactly the same information when I actually speak to someone. It isn't just the telecoms company I just rang, it seems to be a running theme when I ring large companies. They all have these systems and yet you have to give your details twice, once for the computer and once to the customer services rep because "the systems aren't linked".
Not linked? Who put in a fucking system that simply doesn't work? Cunts.