Won a HTC One M7 in Red for the missus 2 days ago. She loves the colour, condition, everything.
Phone was sent to my via Special Delivery, which I feel was a nice touch and it arrived this morning.
I've since looked at the bidding history and suspect some foul play - although I cannot prove it was shill bidded (2 relatively new accounts boosting in increments of £10), I still feel like I got a good deal @ £220 for a new HTC One M7 in Red.
All is perfect apart from a common Manufacturing defect and the fact that HTC have informed me the IMEI number refers to a US issued Handset.
The defect, I know for a fact, because my old HTC M7 never had the screen protruding from the case by 2mm all the way around.
The phone is less than 6 months old (since manufacture) according to HTC and the serial number.
HTC, although agree that it is in warranty would not (at first) take the handset back to repair and told me I needed to consult HTC in the US... Fuck that.
Googling says there is no difference between the HTC EU or HTC US version of the phone (both GSM) and seems like HTC was trying to be anal.
I called them back and spoke to a much more helpful young lady. I explained in detail the whole scenario and she told me she will have a word with her managers.
A manager came to the phone and I explained the fault. As far as I am aware, the screen just needs reseating properly.
No parts required. So they have agreed, for now, to fix the phone. Being picked up by UPS in the morning.
Since winning the auction, I've noticed the seller will not except the phone back (naughty), eBays Money Guarantee would argue with that I'm sure.
Have I done the right thing or should I have thrown it back to the seller?
I did ask, once the auction had ended, for the original purchase receipt, but being that is was bought in the States, they haven't supplied it.