Wi-fi at the family home is utterly horrendous whenever I visit and they tell me its like that all the time.
It's practically impossible to use the internet wirelessly as it is constantly disappearing, sometimes for half an hour at a time. This isn't device specific. Laptops , phones, tablets, TV whatever.
They are with sky using a BT landline and are not in a cabled virgin area.
They have no problems when connected to the net via ethernet, this having resulted in one lucky person getting to use the comedy cable that is 10 meters long just to get internet on the damn laptop.
I guessed it was a problem with the router (seems obvious) but brother said he tried another router for a while with no avail. I haven't had time to look into it when I've visited, all I did was hide the network and change its details. But they're at their wicks end now and I don't know how to help them. They should have contacted sky a year ago, but I would have to do that for them.
Is there anything I could do or is it in skys corner?
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