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  1. #1
    DF Jedi DavidF's Avatar
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    Default I upgraded to wordpress 4.1

    Hi people I was asked by my niece to update her website today....So I updated all the plugins and the wordpress version to the latest. Then changed 1 line of text on the homepage....all good. Went to site and im getting "Unable to serve this request". I can still get into the admin area and all the posts/pages seem to be there as normal....But I cant view the "live" site.
    She is with some hosting company called websitesettings.com......certainly not as user friendly as hostgator and the rest....So I have not mucked around in there.

    At this moment I don't have ftp access - nor do I have the password for the MySql server - This was all set up years ago and the company who done it gave her basic login details to websitesettings.com so she could set up emails ect. They also obviously gave her details to login the admin area of the actual website.

    Does anyone have any ideas of how I could fix this ? .......As is always the way I was only doin this as a 5 min favour....been at it for a few hours now and have exhausted my very limited knowledge lol.

    Any help/tips pointers are well appreciated.

  2. #2
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: I upgraded to wordpress 4.1

    Got the site URL ?
    Instagram and twitter @mrteajunkie.
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  3. #3
    DF Jedi DavidF's Avatar
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    Default Re: I upgraded to wordpress 4.1

    fashionsatfarrows.co.uk - Sorry didn't want to appear to be getting a cheap link lol.

  4. #4
    DF PlaYa neilb's Avatar
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    Default Re: I upgraded to wordpress 4.1

    How did you update the text? Obvious and I'm sure you've tried it but what happens if you change it back? Renaming the current template should let you in to see what is happening.

  5. #5
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: I upgraded to wordpress 4.1

    Can u disable the plugins and check again.
    and if you preview the site from admin panel does it display correctly?
    Instagram and twitter @mrteajunkie.
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  6. #6
    DF Jedi DavidF's Avatar
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    Default Re: I upgraded to wordpress 4.1

    Quote Originally Posted by neilb View Post
    How did you update the text? Obvious and I'm sure you've tried it but what happens if you change it back? Renaming the current template should let you in to see what is happening.
    Just removed 1 line of text from the homepage using the page editor in the admin area /wp-admin . I have reverted the page back but to no avail.
    Just realised I missed out important info - when I was in the admin area a few plugins needed updating (done this plenty times before) and wordpress wanted to update to 4.1.....I would imagine that the wordpress upgrade would be where the issue has arisen.
    Sorry I missed that out in the op....shows how bloody annoyed this has left me grrrr.

  7. #7
    DF Jedi DavidF's Avatar
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    Default Re: I upgraded to wordpress 4.1

    Quote Originally Posted by Teajunkie View Post
    Can u disable the plugins and check again.
    and if you preview the site from admin panel does it display correctly?
    Preview does not work either mate. I havent disabled ALL plugins yet I suppose I may have to give that a try. I will post back.

  8. #8
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: I upgraded to wordpress 4.1

    There is a rollback page to previous saved state option in Wordpress.
    i take it you have tried that?
    Instagram and twitter @mrteajunkie.
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  9. #9
    DF Jedi DavidF's Avatar
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    Default Re: I upgraded to wordpress 4.1

    Hmm well a partial win here lol. I disabled ALL plugins and the site is back online.....minus the plug in lol. So its a one at a time jobby now. Grrr

  10. #10
    DF Super Moderator MrTeajunkie's Avatar
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    Default Re: I upgraded to wordpress 4.1

    So one of your plugins are incompatible or needs to be updated with the new 4.1 pretty simple just activate them one at a time.

    There will be an alternate plugin if there isn't an update for the current one.
    Glad it's up and running though.
    Instagram and twitter @mrteajunkie.
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    Thanks to MrTeajunkie

    DavidF (30th January 2015) 


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